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Business Profile

Lawn Care

Kingdom Lawn Care Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/24/25 I contracted Kingdom Lawn care Services to do spring clean up , weekly lawn services and gutter cleaning. Later that day I realized I didn’t need weekly lawn services and emailed the company as well texted Marco the contact person at the company to change to every 2 weeks. I also requested an updated contract several times which I have not received to date.
    4/28/25 Kingdom Lawn staff came to my home and did spring clean up and cut lawn
    4/29/25 I sent pictures of the yard and lawn that were not done properly to Marco’s cell number and business email. He said his guys were in the area and would return that day (4/29/25). I checked when I got home and there were no changes to the areas I communicated about. I texted Marco that night ( 4/29/25) to let him know his guys did not return to my property that day. Also that evening when I got home (approximately 602pm)I encountered 2 guys-one on a ladder and the other holding the ladder at the front of my house. As I got out of my vehicle the men quickly scurried away to their vehicle with the ladder. One of them came back from their vehicle and showed me a small pail with leaves half full and told me in an aggressive tone that the leaves are from my gutter. I checked the downspouts at the front of the house and 1 was filled with leaves. I asked the man with the pail if he had cleaned the end of the downspouts and he said that wasn’t his job. I told him not to worry about and that I would ask his coworkers to do it when they return for lawn services. When I checked the cameras later that evening the 1 of the 2 guys was seen placing the ladder at 6:01pm which means they did not clean the gutters because I got there 602pm when they hastily took away the ladder and produced a 1/2 pail of leaves
    4/30/25 I emailed the company and voiced my suspicion about the guys for the gutter, reiterated the need for an updated contract and that his guys did not return to correct the initial work done.

    Customer Answer

    Date: 06/04/2025





    Better Business Bureau:


    The company contacted me and I was able to settle the bill and resolve the issue

    Thank you so much for your help 



    Regards,



    ******* *****

Kingdom Lawn Care Services is NOT a BBB Accredited Business.

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