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Business Profile

Hotels

Sea Girt Lodge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at this Motel 2 nights, September 3rd and 4th. Everything was fine on September 3rd (Saturday) - On Sunday - around 11am, the bathroom had a water issue. The toilet not only overflowed, the back of the toilet also was leaking through the pipes and water was gushing everywhere - the floor had about 2" of water. I ruined my leather sandals, and my pants got wet - and I refused to touch them as its bathroom water (both were thrown away). - We immediately went to the front desk (which was next to our room) and they were trying to plunge the toilet and said there's a bigger issue - which is not the toilet. The room next to us and 3 other rooms also next to us - also had the same issue - toilets were clogged and were not working. There were no other rooms they could move us to, and we needed to get ready for an event - we waited 40 minutes for a fix, then had to leave 11:40am while it was being worked on - and for another room to be available, for us to come back and switch rooms. We had to uber ($25) to another associate's hotel. The ******** called ** at 7:12pm and switched our room. We had to Uber back (another $25).. For almost 8 hours, our hotel room was not accessible; We checked out on Monday and was told by ***** we had to speak to a manager, but he wasn't there. On Tuesday we spoke to someone (no name was given) and were told - they would not compensate us because the issue was solved 8 hrs later. Total cost for 2 nights was $292x2 nights = $584.. we'd like at least a 40% credit back to our card - this is not fair - we shouldn't have to pay full price - and didn't even apologize; no accountability

Sea Girt Lodge is NOT a BBB Accredited Business.

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