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Business Profile

Shipping Masters

UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shipping Masters.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary: I am filing a complaint against *** due to a shipping issue that has resulted in my packages being held without clear communication or resolution, despite being a victim of fraud. Incident Details: I purchased shipping labels online for three packages from a reputable vendor. I dropped off the packages at a *** store located at *** ********** St, *******, NJ ***** at 6:45 PM on Apr 23, 2024, as part of my relocation to Los Angeles (LA). However, the staff didn't notify me of any problems with the labels. Trusting *** to handle the shipment, I awaited delivery. To my dismay, after a few days, I didn't get my packages. After I reached out to them, I was informed that the labels were part of a scam and that the vendor responsible had vanished. Despite being a victim of fraud, *** is requesting the account ID, which I am unable to provide as the vendor has disappeared, leaving me without access to necessary information. Additional Information: Tracking numbers: ******************, ******************, ****************** Date of purchase: Apr 23, 2024 I can provide proof of package ownership, as the packages contain my cellphones and laptop, which are password-protected. Additionally, my Invisalign aligners, with my name printed on their packaging, serve as further evidence.

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    UPS WAS INVOLVED IN DELIVERING A IPHONE 15 CELLPHONE THIS WAS SHIPPED 4/4/2024 SUPPOSEDLY ATTEMPTED TO DELIVERY WHICH WAS A LIE & 4/8/2024 THEY WERE SUPPOSED TO DELIVERY THE PHONE THIS NEVER HAPPENED I AM CURRENTLY DISGUSTED BY NOT HAVING A PHONE & BEING ADVISED BY 2 UPS MANAGERS IT WOULD BE DELIVERED TODAY

UPS Store is NOT a BBB Accredited Business.

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