Complaints

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• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 83 yo mother sent a arrangement (tiny one) with a tiny "cake" and a balloon to me and was charged 119.00. No balloon came with the order. We went to have some fruit today and it was HORRIBLE!!! Completely unripe. Melons, canteloupe hard as a rock, strawberries the size of grapes and the pineapple was from the core. Called and spoke with them. They apologized about the balloon and acknowledged it wasnt sent with the order but then would not believe us when we said the fruit was hard and unripe. Offered to send us another one but we declined. We said they can come pick up the fruit basket to see for themselves. They refused to give my 83 yo her money back. They did offer to send another however we werent going to be home for 2 weeks. It was for a birthday and no longer needed. I uploaded a pic and as you can see the melon is WHITE!

  Business Response

  Date: 02/06/2025

  Mrs. ****
  ***** placed the order 1/23/25 and it was delivered later that day to Mr. *****
  *****. On 1/24/25, Mrs. ***** contacted us that the order they received the
  previous day was missing the balloon and the fruit was all hard.  She did say that the cake was delicious.  My sales clerk apologized that the balloon
  was not there and let her know that we would issue the customer a refund for
  the missed balloon.  She continued on
  that the fruit was so bad and it should be refunded at which point required a
  manager to handle further.

  Upon the
  manager speaking to Mr. *****, she explained that the arrangement was made
  fresh from the fruit we receive from the vendor three times a week.  Unfortunately, he did not like the taste of
  the melons or cantaloupe stating it was Horrible.

  I, Dan
  S.  owner of this store, then heard the situation escalating so took the
  call and let Mr. ***** know that that we cannot control the taste of the fruit,
  and am sorry it wasn’t sweet enough for his liking.  We check the quality of all fruit upon delivery
  and return any that is soft or bad.  We
  do not taste it.  As a courtesy, I
  offered to redeliver another fruit arrangement and he said No, he didn’t want
  it!  I then gave him Edible’s corporate
  number as I could not give him a refund for the entire order.
  

  I am
  attaching a picture of the ‘proof of delivery’ of the Guest receiving the fruit
  arrangement and cake which shows the strawberries were NOT the size of
  grapes and the color of all the fruit which is clearly visible (cantaloupe,
  honeydew & pineapple) when it was delivered.
  

  In addition,
  my bookkeeper contacted Mrs. ***** to refund her $7.45 for the missing balloon
  as we needed her credit card number to do so since we do not keep them on
  record for security purposes, and she said she was not worried about the
  balloon she wanted the entire order refunded.

  Dan S.