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Business Profile

Hearing Assistive Devices

The Hearing Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/12/2023. I was a the business to purchase new hearing aids. Audiologist wanted to see my current hearing aids. He turned them off (WHICH I NEVER DO) and they would not turn back on. He claimed it was not his problem, BUT THEY WORKED FINE BEFORE HE TURNED THEM OFF. He claims the problem is the hearing aids are old. BUT THEY WORKED FINE WHEN I CAME INTO THE STORE.

    Business Response

    Date: 12/19/2023

    In response, the client was told to go home and put the old aids (not purchased through us) in the charger to turn them on again. Client got up and left our office before we could talk to anyone from the hearing aid manufacturer about this. We were on hold with the company, and when we finally talked to someone, they concurred that they would "turn on" again after placed in the charger. They could not give me any information on the aids without a serial number, of which the customer has to supply us. Standard procedure while testing for new aids is to compare with the old. Starting them up to make sure they are reset is the usual. Since we did not hear back from client, it was assumed they started up ok. 

The Hearing Hut is NOT a BBB Accredited Business.

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