We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Outpatient Surgery Center

Jefferson Surgery Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outpatient Surgery Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 12, 2024 my son, ********* ****** had ACL surgery at Jefferson Surgery center. The receptionist stated that my co pay that wasnt covered by insurance would be $1200. I paid $800 on that day and arranged for $200 to be taken off my card for next two months (October and November). The 2nd week in December i received a text stating that my bill wasnt paid. i ignored because i thought it was a scam. The next day im getting calls from unfamiliar number so i answer and its Jefferson saying that they hadnt took the money out , that there must have been a mixup on their system because the balance HAD NOT been paid. She asked if i could make a payment on the bill so i paid them $200 over the phone right away. When i got home that night, i checked my bank statement and saw that Jefferson did take their $200 out on October 15th and November 15th, which was arranged back in September on the day of the surgery by *********, the surgery receptionist that day. I called billing **** the next day and sent them copies of my bank statement explaining the situation. The person i spoke to said they would get it "Escalated" right away and someone would reach out. I called again and spoke to ********* and she apologized for the confusion and said she would look into it also. Here we are 2 weeks later and im still getting text on my phone saying i owe $400 again. I called numerous phone numbers after getting the run around from **** to ****, passing me around and finally reach billing ****. NOW, after 4 months, theres a "NOTE" that the agent says they put on my account about a $200 Charge all of a sudden that she cant tell me what its for! I asked for a supervisor and was put on hold and then Transfered to an answering machine that i left message for a call back. NOTHING. Feel like i'm being SCAMMED OUT OF $200.

Jefferson Surgery Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.