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Business Profile

Radiology

South Jersey Radiology Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ******** was in for a test that our health insurance did not cover at the time that should have been. I managed to get them to cover the procedure and my health insurance company reached out several times and spoke to a **** in the billing department who has never updated the account with the new EOB to send to her manager for review like she said she would. Being that the insurance company has now covered this procedure I am owed a refund for $547.09 that I paid.

    Business Response

    Date: 05/20/2024

    South Jersey Radiology Associates is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing is addressed directly with the patient.  Patients are also encouraged to call the billing department and may request to speak to a patient experience supervisor.  Thank you.

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10, 2024, I went to this SJRA, for a Mammogram. Upon, making my appointment, I was asked the name of my insurance carrier. I went to schedule mammo. I gave intake checking in medical company, and insurance card id. No one, Never Stated we dont take your insurance. Nothing said just checked me in for mammogram, and told to have a seat until called. Today March 1st, I received a Bill $605. Telling me they Dont except my insurance. I wouldnt have gotten the test knowing that they dont Except my insurance. Had they told me I would have left, and made appointment with radiology elsewhere. For this reason that Im reaching out to BBB. I shouldnt have to pay this bill. This error lack of communication by South Jersey Radiology 900 building Rt 168 ****** **. What makes this so bad, the woman took my medical card and personal ID photo copied. Told me Im all checked in. They also sent me a bill a few weeks ago. I meant to reach out to BBB then. I called the number for billing and told Im responsible to pay this bill. I said that I have insurance and should have been told then. We Dont Except your Insurance.

    Business Response

    Date: 03/28/2024

    Dear The Better Business Bureau Serving New Jersey, I am writing to inform you about a recent patient complaint we received and the steps we have taken to address it. Upon receiving the complaint, our center conducted a comprehensive evaluation of the situation. We identified areas where education and improvements were needed to prevent similar occurrences in the future. Subsequently, we reached out to the patient directly to address their concerns. During the conversation, we assured the patient that there is a zero balance on their account, resolving any financial issues. I am pleased to inform you that the patient was satisfied with the outcome of the call. At South Jersey Radiology Associates, we prioritize patient satisfaction and are committed to conducting our business with the highest standards of care and professionalism. We understand the importance of addressing concerns promptly and thoroughly, and we are continually striving to improve our processes to better serve our patients. Thank you for your attention to this matter. Should you require any further information or assistance, please do not hesitate to contact **. Sincerely,, ***************** ******************* Manager SJRA & Larchmont Imaging Associates o: ************** e: ************** www.sjra.com www.larchmontimaging.com

    Customer Answer

    Date: 03/28/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** Only

South Jersey Radiology Associates is NOT a BBB Accredited Business.

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