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Business Profile

Tax Return Preparation

CLM Advisors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an ongoing relationship with CLM Advisors for two separate services: business strategy for my company and tax preparation. I used their business strategy services for two years and their tax preparation services for one year. In December 2024, CLM Advisors presented me with a contract to handle my 2024 tax preparation. I declined their initial proposal, as it did not include any pricing, and later received a second proposal that was 50% higher than the previous year with no cap on the cost. I decided to decline their services and hired a new accountant. I sent an email on 12/30/2024 requesting to terminate both agreements and halt the ACH payment. Unfortunately, my email was sent too late, and a $4,300 ACH payment was withdrawn from my account. I requested a refund for the amount, but instead, CLM Advisors provided vague invoices attempting to justify the charge. They claimed they had performed tax work for my 2024 taxes, but no work product was provided, and the invoices referred to services that should have been covered under my original fixed-fee agreement. While I would like to pursue legal action, CLM Advisors’ contract mandates that all disputes must go through JAMS arbitration, which requires a $2,000 filing fee—half of the amount in dispute. This has placed me in a difficult position. I believe CLM Advisors has acted deceitfully and unethically by withholding funds that do not rightfully belong to them. I am frustrated by their actions and will be sharing my experience with others to caution them about CLM Advisors’ practices.

CLM Advisors is NOT a BBB Accredited Business.

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