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Business Profile

Sports

Urban Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have followed the procedures established by the company to cancel my membership but I continue to be charged for a membership that I don't want/use. I have sent several emails but have not had any success.

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased FOUR monthly memberships from Urban Air trampoline park in Sicklerville **, however I was unable to upload a photo for each of my children and kept getting an error message when I tried to do so. I asked the staff to upload the pictures and they were unable to do so either and informed me it was an error on their part. Last weekend, prior to bringing my special needs toddler there, I contacted them to make sure the photo issue wouldnt cause any problems since my son has anxiety/sensory issues and doesnt adjust well to sudden changes in plans. I was assured it wouldnt be a problem. So I made the 30 min trip. My older son went in to get our wristbands while I got my little one prepped to go inside. He came back out and told me they wouldnt let us in because we dont have photos for our memberships. So I called from the car and explained the situation again and informed them that a staff member said it would be okay prior to me even making the trip. After talking to the manager I told her to take the pictures and she said she was unable to do it either. So I said Wait, so bc of YOUR mistake and YOUR website and YOUR inept staff, a photo cant be uploaded. So I cant use the membership I pay for? And what about my child having a panic attack now? The manager told me to call corporate and hung up on me.

Urban Air is NOT a BBB Accredited Business.

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