Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11/2023 $28.19 we paid for an order of 1 pound coleslaw and 1 1/4 pound corned beef placed at the counter. Pyt. was by c/c at 9:28AM. Husband brought items home & placed them in refrigerator.While getting the items ready to eat at dinner time, I discovered the 1 lb. coleslaw weighed ONLY 10 3/4 oz. INCLUDING the container. Also noted that 1/4 lb. corned beef was missing (they usually pack it separately as 1 lb & 1/4 lb.). Weighed the pack just to make sure & it was ONLY 1 lb 3/8 oz.Called the shop *************) at 5:30 PM to report the problems & ask for credit back to my c/c. Was told by "*****" that only the mgr. (*****) could take care of ******** was in a meeting & would call me back. Waited almost an hour, but NO call back. Called them back, asked for "*****" & was put on hold for about 6 minutes. "*****" came on line & told me the owner had been in & said I could come back in & they would "give" me 1 lb. of ********. Told "*****" that was not possible because of round-trip drive (45 ******** ************ with her she'd made no mention of how I'd be compensated for 1/4 lb. of missing, but paid for, corned beef. Told her my *********** expected our c/c to be credited for 1/4 lb. corned beef & the underweight (1/2) pound of coleslaw. She said she couldn't do that & only the owner could OK it because they only allow "in store credit". I told her that is NOT correct as we had a previous issue with 1 lb. of the 1 1/4 lb. of corned beef we ordered being left out of our bag. As soon as I realized that error, I called the store & was IMMEDIATELY given the credit on my c/c. ***** said she'd have to talk to the owner & call me back. She hung up before I could make sure she had my phone #. After all, she hadn't called me back earlier as promised by "*****". Oh - "*****" informed me that they sell coleslaw by "the container" & don't weigh it. I informed her I ordered it BY WEIGHT & paid the **** they had listed as "per pound" on the sign in the store.

  Business Response

  Date: 10/13/2023

  Please call the store and a $7 credit will be out on your CC per.owner. 
   

  Customer Answer

  Date: 10/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided that I am not given the run-around when I contact the business later today or tomorrow with my credit card info. My expectation is that whichever employee answers the phone that that employee will process the credit without my having to call back again or be put on hold. That is, I expect the owner to leave some notice with the cashier that the credit should be processed when I provide the information.
  
  
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