Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jackson Hewitt ********************* with ************** advertising tax refund advance loan in increments of $100, $300, $500 and $1000- based off the coming years tax refund. They claim to NOT run a credit check, they solely base your loan amount off of incoming tax refund and if you owe any government or state entities (student loans, child support etc). I applied, followed and met all criteria yet only received $100. No one is of any help, they cant answer my questions, my personal info is floating out there. I clearly was eligible for the $1000 advancement.

  Business Response

  Date: 12/30/2023

  ***************************** had an appointment with us on 12/11/2023 at 4;30 pm. She applied for the Early refund advance which is a loan secured by and paid back with your tax refund and is offered by republic bank. and trust *** to eligible taxpayers Through Jackson Hewitt ************ Early loan amounts are determined by your expected refund less authorized fees and underwriting using last Paystub information. If approved for an era, a finance charge will apply. loan amounts available are $100, $300 $500 and $1000. Early refund advance is subject to underwriting and approval. Jackson Hewitt *********** does not have any say in the amount loaned to the clients. *************** has all signed and received copies of all documents related to all banking information as required by law. We gave **************** the customer service phone provided by ************* regarding customer service issues. We feel really bad that the bank only loaned her $100 but there was nothing we could do about it. I also couldn't answer the question of why they only loaned her $100. The only resolution she is willing to have is for ************* to loan her $1000 and that is completely out of my control. At no time was or is *************** personal info floating out anywhere. All the information she provided was scanned into our system and given back to client.  Thank you for your time

  Customer Answer

  Date: 01/04/2024

  
  Complaint: 21001169
  
  I am rejecting this response because:
  A live person does not answer the ************* customer service number.  I continuously get rerouted BACK to Jackson Hewitt.  Not a single soul is able to help me or answer any of my questions or issues.  I feel like this is a shady sheisting deal. I am ****% dissatisfied.  
  
  Regards,
  
  *************************

  Business Response

  Date: 01/11/2024

  I provided the client with the phone number for ************* (including refund advance inquires) **************. I called the number myself and it requires the clients personal information to be connected to a representative. As I stated before **************** was aware the loan amount was between $100-$1000 and we wouldn't know how much the underwriters were going to approve her for if any money at all. I was very sympathetic with **************** with her disappointment with the bank's loan amount. She signed and left with all paperwork required to be signed by her for the loan. In this paperwork it explains everything that was stated to her in office as we are required to do by the banking regulations. ******************** resolution is to receive a $1000 loan. I don't have the authority to resolve this the way she wants. Unfortunately, the bank only loaned her $100 and the bank does NOT tell us why (As it is her personal information the underwriter uses to determine IF and or the dollar amount their willing to lend her). Thank You *********************