We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Candy

Ferrero U.S.A., Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candy.

Reviews

This profile includes reviews for Ferrero U.S.A., Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ferrero U.S.A., Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Cg G

      Date: 09/07/2023

      Cg G

      Date: 09/07/2023

      This is probably the 15th time I have reached out to you. I buy bueno bars a lot. Each time I have to hope it's not stale. Almost 50 % of the time they are chalky. Taste stale and gross. I know when they are bad because the dark chocolate stripes on top are the same color as the bar . They're supposed to be dark chocolate color . And when they are. Theyre crisp and delicious. . So I wasted so much money and got rotten ones , because I can't rip them open in the store or my husband buys them for me . It's absolutely disgusting how much I waste money on these it's been going on for months. The problem is I love the fresh ones so much that I keep spending anyway. It's like a guessing game, is my bar is going to be stale or not. It's multiple different stores too. Mostly gas stations that sell the chalky stale yucky ones. Dollar stores. And foodlions . I made a complaint many times and received only silence. I think it's shameful on your part to do this to customers. I reported once before summer ( and many pther times, plus called no answer ) ,my hub bought me multiple mini bars for my birthday and every bag was stale. I made the complaint. No one responded. I'm sure I'm wasting my time again. but at least now I have proof I tried. And I will continue getting proof that you guys are putting old Buenos out there just for the profit. There should be an inspection on each bar that is released into the world. These are literally no good. I have to throw them away every time. I want to be your biggest fan, but this makes it hard (I have 8 bars I just bought all stale)

      Ferrero U.S.A., Inc

      Date: 09/08/2023

      Ferrero U.S.A. is contacting the consumer to request additional information.

    Ferrero U.S.A., Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.