We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Energy Conservation Products

GeoPeak Energy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Conservation Products.

Complaints

This profile includes complaints for GeoPeak Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GeoPeak Energy, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Geopeak installed my solar system 12 years ago. I would send them a reading every 12 mo. or so to sell SRECs. They would sell & send me a check. Last contact was 9/8/21. I sent reading after that with no response. Eventually I got a response from Cori R. who said I'd have to go to another broker to sell them & I should get my owed SRECs when I switched.
      I switched & no SRECs (15 SREC @ 210.00ea =$3150) were found. ****** ***** ******* ****** & now ********* all said Geopeak has them. Since 11/23 no one at GEOPEAK has answered calls or emails, although the website is still active and an answering machine asks to leave a message. I even went to the listed Somerset office and no company is there.

    • Initial Complaint

      Date:04/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item Stolen: Twelve (12) Solar Credits, value is approximately $210/each or $2,520.00 total.
      I have had solar panels on my residence since September of 2011. Since then, GeoPeak ****** has managed my solar credits. A solar credit is generated when the solar panels produce 1,000 kWh. Each credit can be sold on the solar market. The current price of a solar credit is approximately $210.00. I have used GeoPeak ****** to sell his solar credits since 2011. I would take a picture of his solar meter and email the picture to a Michael K. who worked at GeoPeak and would sell the credits on the solar market and send a check. The last time the I received a check for solar credits was 01/22 when I emailed K. a solar meter reading of 70,970 kWh. I would normally send a solar meter reading every 12-18 months.
      In 05/23 I sent a reading of 81,482 kWh. After a couple months I never heard back or received a check. I contacted GeoPeak and spoke to a Scott N. and was told that K. no longer worked there and I would have to sell his credits through the open market or use another company to sell my credits. I called ********* ****** and set up an account with them to sell my credits. I gave my solar reading 8/30/23 at 83,747 kWh and was told someone entered a reading into my account of 83,130 kWh in 01/23. I contacted GeoPeak on 9/6/23 and emailed Nichols who replied that they were aware of that issue and are currently working on it with the legal team. I have reached out numerous times to N.  for an update and only received a response via email on 10/30/23 that he had no additional info, that their lawyers are fully involved and his emails have been forwarded to the partners who have never contacted me. I believe someone entered false numbers under my account and collected the money. The total kWh misrepresented was 12,160 kWh ($2,500). I have called, emailed, and left messages but no one has responded to me since 10/23.

    • Initial Complaint

      Date:12/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they installed solar panels on my house a couple of panels are not working and the roof needs to be replaced at time os sale they told me when roof needs to be replaced they come take off panels store them and reinstall them but I've been trying for weeks to contact them through voice mail and e mail no one response and now ******* is leaking thank you

    GeoPeak Energy, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.