Complaints

This profile includes complaints for HearingLife's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HearingLife

  580 Howard Ave Fl 5 Somerset, NJ 08873-1136

  
• 

  HearingLife

  2101 E Parkway Dr Russellville, AR 72802-2316

  
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  HearingLife

  11990 Heritage Oak Pl Ste 11 Auburn, CA 95603

  
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  HearingLife

  11723 Fair Oaks Blvd Fair Oaks, CA 95628

  
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  HearingLife

  714 W Lodi Ave Lodi, CA 95240

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hearing Life keeps calling me over and over and over from different numbers pretending like they are local. they are calling me and my wife at the exact same time. Its plain harassment. Ive never done business with them and never will after this.

  

  Business Response

  Date: 01/12/2024

  Thank you for the opportunity to address your concern. We apologize for the situation and have removed your contact information from our database.

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10 of 2023 I gave them a deposit of $500.00 for hearing aids after which I realized that I couldnt afford the payments, I tried to cancel the order and get my deposit back. They refuse to even talk to me and return the deposit without an explanation. When I call them, they tell me that someone will call me later and I get no response.

  

  Business Response

  Date: 12/28/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. Our records indicate that your refund was processed on 11/1/23.

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  service/repair i bought.these hearing aids three years ago from the previous business at this location .hearing life bought the buisiness service included repalcing wires from hearing aid to ears always had for years no charge for service i was just charged ****** dollars for this service.this is my third set of hearing aids never no charge for this service at any age of hearing aid .hearing life charges for this after warenty expires .settlement hearing life honor the service that i payed for at former company they bought .

  

  Business Response

  Date: 12/26/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. HearingLife policy requires fees to be charged when hearing aid warranties have expired. Your manufacturer warranty expired September 27, 2023. The retail price for the replacement item was in line with industry standards.

  Customer Answer

  Date: 12/26/2023

  
  Complaint: 21014708
  
  I am rejecting this response because:
  
  The company I bought there hearing aids from this was a free service,the wires and filters. 
    ****** is totally outragious these have to be replaced about every six months you just put about 600.dollars a year in wearing these hearing aids,a free service with the company I bought these from.you bought the company honor the original agreement,stop ripping off senior citizens 

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint is for the ***** branch of HearingLife that serves locations in ID and **. On October 26th, Thursday we visited the ******** location and it was closed. Since then we have been stopping by and calling and emailing with no response. We have hearing aids purchased and billed to ******* ******** that include lifetime batteries in the contract. We are trying to ask for our batteries but can not reach anyone. Today, Dec 13th. someone finally answered at the main office. She was rude and defensive about the lack of response. She claims to be the only person managing their multiple locations. I have called and emailed every week since Oct 26th due to no response. That is a total of 48 days. Not once has anyone reached out to me. She then informed me the Afton location was closed permanently. We received no notice of such. We have been working to reach someone for almost two months. We have an active contract they billed for in it's entirety that they are not upholding. It is abhorrent to choose not to notify patients of a closure. It is more so abhorrent to know you have billed for services without the intentions or means to fulfill them.Regional Hearing and Balance Center, a HearingLife Company Address: ********************************************************************* Phone: **************

  

  Business Response

  Date: 12/27/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. HearingLife has been in contact with the patients guardian and advised that the ******** contract can be honored by another ******* ******** hearing care provider. We advise guardian to contact ******* ******** to find another provider.

• Initial Complaint

  Date:11/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've repeatedly requested that HearingLife remove my father's name (**************************) and our address from their mailing list. My Dad passed away in January and lived with us briefly for the last 3 months of his life as he had terminal cancer. Dad never had problems with hearing loss and we have no idea how they received his name? This is upsetting to our family with each piece of mail we receive in his name and is poor business practice. Please reach out to see if there is anything that can be done. Thank you!

  

  Business Response

  Date: 11/30/2023

  Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you. We have removed your address for our mailing list.

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are practicing Harrasing temarketing, Text messaging, and ***** marketing. They have called atleast twelve times in the past two days and they have called after being told to place phone numbers on their DO NOT CALL LIST. It is extremely irritating and frustrating to keep getting calls from different Representatives call after call, barely ended one call then called again from a different Representative, with their Representatives continually repeating the process. All of these calls are for setting appointments for the ********, ** location. They have pounded ** with so many phone calls, text messages, and emails that We may never do business with them. We'll probally take our business elsewhere when it comes to Hearing aids.

  

  Business Response

  Date: 12/11/2023

  Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you. We have removed your address for our call list.

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my hearing aid with Madison ********************** in ************* on 11/12 to be sent out for repair. Normal turn around time is 10 days. I have been calling for several days and only getting an answering machine message. I've driven to the office during regular working hours twice to try to speak to someone, only to find the business closed - no explanation given. I cannot reach anyone to find out where my hearing aid is or if it was even ever sent out for repair. I have contacted EVERY ************************* in the **************** and NO ONE is answering or returning phone calls. My fear is that they are closing all offices and I will not get my $3,500 hearing aid back! That's all I want - to get my hearing aid back!

  

  Business Response

  Date: 12/11/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have investigated this case and understand that at this time, your hearing aid has been repaired and returned to you.

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a letter from Hearing Life in September of 23 that stated that if I come for a hearing test they would give me $20. They also had an advertisement on TV that stated the same thing. I had the hearing test done on September 19, 2023 @ the following address *************************************************** ************ I never got the $20 in spite of numerous calls to them.

  

  Business Response

  Date: 11/22/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have investigated and remedied the situation. The gift card was processed and can be expected in approximately 5-business days. We apologize for the miscommunication and inconvenience.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This provider is very deceptive about insurance. I was referred to them by my insurance database. They were operating under dual business names. It is supposed to be in network. It was being processed as in network. When they submitted the insurance claim, they did not advise the insurance that I paid them $*******. On September 11, 2023 on the phone to my insurance company while I was at the office and in billing to the insurance company they acted under the name accuquest. I called them on the number listed for accuquest and they returned my call, accepted my insurance card, and made the appointment for me to come to the address listed. Their signage, receipt and everything says Hearing Life. They originally tried to avoid applying my insurance coverage altogether. Since I became aware of the deception, I tried several times to call and resolve this with them. They stopped returning my calls when I began inquiring after I realized I am owed ******* back.

  

  Business Response

  Date: 11/17/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. ?The HearingLife (a.k.a., ******************************* has submitted the claim in the usual and customary manner. The claim has been processed and ********** will receive communications regarding the outcome in the next few weeks.

  Customer Answer

  Date: 11/17/2023

  
  Complaint: 20850389
  
  I am rejecting this response because:
  
  The provider initially tried to avoid insurance by telling me I was not insured at all after he provided the services. This was after testing my hearing, putting hearing aids in my ear and then handing me a bill for over $6000 (later he adjusted it to over $7000 because of insurance).  This all occurred despite me telling them upfront I was insured, giving them my insurance card, and stating I was referred by the insurance. He was going to give me approximately $1000 off in the first bill he put in front of me because he said I had no insurance. However, my insurance company referred me to them as in network and I had advised him of that up front. He confirmed on the phone that he was acting as accuquest when we called the insurance company during the visit after he said I was not insured. The claim was then submitted to my insurance by Accuquest without letting the insurance know that I paid over $3000 out of pocket. My Insurance company was processing it as in network for over 2 months and advising me that I would receive that out of pocket money back. When I began inquiring with the provider about the insurance issues he stopped returning my calls and stopped servicing my product when I had a product related question also.

  Regards,
  
  *************************

  

  Business Response

  Date: 11/29/2023

  HearingLife has processed the claim appropriately and initiated the refund via check to be received in approximately 7-business days.

  Customer Answer

  Date: 12/09/2023

  
  Complaint: 20850389
  
  I am rejecting this response because: I have not received a check or detail about the amount of any planned refund. The company acts under 2 different names at the same location which is confusing. The company provider confirmed on the phone with my insurance company while I was present the day I was there for the appointment that they were the same entity and location that I was referred to by my insurance company website as a contracted provider, in network, with maximum savings.  The company did not advise the insurance company when they submitted the bill for $7900 to my insurance that I had paid $3038.25 out of pocket. My insurance company was advising me that the insurance would cover $5000 ($2500 per ear) and that because the business was a contracted provider, I was *********** be refunded the money I had paid out of pocket once the $5000 was paid. The business has a voicemail and does not seem to ever actually answer the phone.  They immediately stopped returning my messages after I inquired about the insurance and refund information that I was being advised by my insurance company I was *********** (they even failed to return one I left asking a question about the product itself). I called and left messages approximately three times in total. Those messages that went unreturned were before I had made any official complaint to the BBB.  I am satisfied with the hearing aids so far but am concerned they do not plan to continue to service them at this point since they stopped returning my calls. They need to be up front and honest about insurance with customers so customers can make informed decisions and they should return calls. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 12/12/2023

  We apologize for the delay. Since purchase was made utilizing a credit card, the refund was processed back to the credit card.

  Customer Answer

  Date: 12/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It appears I share the same experience as many leaving feedback. I was also forced to sign a form that said I would pay what if insurance wouldn't. My insurance paid per the contract with HearingLife. At the end of the trial period, I was told everything was fine and I didn't owe any more. All was fine for over two months. I just happened to call the billing department with a question. I had over paid my copay and was due a $500 refund. They surprised me by saying I owed over $5000! And, if I didn't pay I would be turned into collections. What they should have said it that HearingLife accepts the insurance contract payment but does not considered that payment in full. Very different than how the form is presented. Very misleading & a predatory practice. This is unacceptable. I cannot pay $5000, my insurance and myself (copay) have met our obligation.

  

  Business Response

  Date: 10/12/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. Our billing team has investigated this case and has confirmed appropriate billing practices have been completed. This account reflects accurate financial responsibilities. If you have any further questions, you can contact our billing team by calling ?************.