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Business Profile

Hearing Assistive Devices

Oticon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2025, my young son suffered a burn injury to his ear caused by an Oticon hearing aid during regular use. The device was provided through his audiologist and was used as instructed.

    The audiologist took the device and said it would be sent back to Oticon for investigation. I was never contacted with any results, findings, or explanation. Weeks later, I personally called Oticon and spoke to a representative who showed very little concern. She said someone from the appropriate department would call me back — but no one ever followed up.

    It has now been over three months almost 4 , and neither I nor my son's audiologist have received any official update, documentation, or apology. Despite this, I was told a replacement hearing aid had been sent, with no assurance that the issue was resolved or that my son’s safety would be protected.

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Mother spent $5,000 out of pocket that she didnt have on Oticon hearing aids that hasnt worked since the purchase.She went back to her ** a dozen times and they kept saying they needed to stay clean. ****. Theyre NOT dirty. One worked, then it didnt. Then the other didnt work then they both did, now they both dont.2 years dealing with an expensive nightmare !! Shes been given the runaround on INFERIOR equipment.I told her not to spend that money but she believed the **s lie that ****** has inferior quality blah blah blah.She is not returning to Emory where she bought them!That ** is an idiot and wont fix them. They never worked longer than a month, then it took 3 months to get another appointment!!!What can be done ?Very ****** off daughter,

  • Initial Complaint

    Date:02/17/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased new hearing aids for 6,000$. They have stopped working 3 times already with no actual cause. The manager of the company refuses to refund the hearing aids. They are obviously defective and now I own 6000$ hearing aids that will most likely not last. This is taking advantage of disabled people and it’s disgusting.

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oticon is a hearing aid manufacturer that produces great products. Unfortunately, they have implemented a policy such that they will not work with consumers of their products to repair or replace them. Instead, consumers are REQUIRED to take their product into a hearing specialist who can then contact Oticon for resolution.

    This policy is deeply unsettling in that it makes broad assumptions about the availability and ability of their consumers to make it to a hearing specialist in a reasonable time, that the specialist would even be available, and that the user has the funds available to facilitate this process.

    In my initial conversation with Oticon, the customer service agent claimed that HIPAA was the policy that prevented their repair, which is simply not how HIPAA works. I informed that I would be happy to authorize data transmission as needed for repair, after which another representative walked back this claim and suggested it was a training issue.

    In short, if a product is sold, I believe that the manufacturer should be held accountable to providing support for said product. With right to repair claims for consumer facing goods implemented in many states, I believe that Oticon is hiding behind their "medical equipment" designation to not have to repair their products.

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oticon hearing aids purchased 6/08/24.
    problem with the right one 9/24
    Was told it would be replaced by the seller. It was not.
    Problem again discussed in Dec 2024, was told it would be repaired. It was not.
    Repair was made by an audiologist where it was not purchased. At a cost to me of $100.00
    Hearing aids under warranty until 06/08/2026.
    Hearing aid quit working again 9/04/24.
    Oticon will not honor the warranty unless I go back to point of purchase. Having been lied to twice at that location, I will not return.
    Any repair will require me to pay for it.
    That is not a "warranty".
    I feel Oticon should stand behind their product and repair it or replace it at no expense to me.

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got hearing aids from my provider they don’t work defective product they don’t work

  • Initial Complaint

    Date:04/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the course of three years, Oticon has consistently been able to provide their representatives in my home area with sufficient information and help to allow them to properly program and adjust my hearing aids to give me adequate hearing to effectively carry out daily activities and conversations. I have not only spent the original purchase price of the aids, but also several hundred additional dollars for adjustments and repairs. Please see the attached file for full details.

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out previously via phone. I spoke to ******* around 3pm on Friday, October 14 and she told me that if I had the serial numbers for my mothers hearing aid, she could look it up. I found the serial numbers and Called and spoke to *** at 8pm on Wednesday, October 19 and he told me that he could not do that, everything has to go through the provider. The audiologist told my mother that even though the warranty was up, that Oticon would do a one time courtesy repair. Now over three months later, the hearing aids have gone missing. I just wanted to get the history of the hearing aids to see if I can figure out what happened to them.

  • Initial Complaint

    Date:10/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* pastures has been stealing tablets and phones and reselling them on the street for money for years he is also the reason the lock was put on the cafeteria because he used steal seasonings and food.

Oticon, Inc. is NOT a BBB Accredited Business.

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