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Business Profile

Heating and Air Conditioning

LIV Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A contractor installed an oil boiler of lesser quality than stated and did not pull required permits and started to create problems with the system as to start adding cost to the overall project which in fact was them disconnecting wires so certain parts didnt work

    Business Response

    Date: 01/23/2025

    Hello,

    I just received this letter by mail yesterday.


    This client didn't let LIV AIR finalize the job through written communications.
    This customer modified the work project before finalizing the setup and we confirmed the job is done. She claimed that her son is an electrician and did work on a part while it was temporarily installed. She insisted on paying cash only, and when we tried to deposit the down payment. The bank rejected the papers due to the poor quality, and she blamed LIV AIR for that.


    Besides all that, she insisted on paying the rest of the payment in cash in person only. Once we arrived there, she asked for a receipt that the total payment was paid before even paying. Then, she threatened our representative that she would call the police if she didn't get a receipt that the job was fully paid without paying. She acted recklessly while we were leaving her premises, running behind the truck, yelling and threatening. 


    All of the above is documented by SMS messages and email conversations with the client, which can be shared with you.


    For further information, please contact me at
    Email *************************************************************************
    Cell: ************


    Thank you 

    ***** Akash 

    Customer Answer

    Date: 01/27/2025


    Complaint: 22788498

    I am rejecting this response because:

    But Im not asking BBB to continue on with LIV air as it is absolutely a waste of time dealing with them. This needs to be pursued a different way and I think my Township will be handling that many thanks


    Legally, my township requires the contractor who does any kind of installation like this to pull the permits it is not up to the homeowner in our Township and for this Im having problems having Installed system( Inspected(The lesser model than quoted in the proposal, which is significantly less in cost because it is only a two chamber and I paid for a three chamber  **** ****** WHO3 GOLD   not the standard WGO2 standard) THATS FRAUD . I was never Informed of any substitution or compensated for substituting a lower grade model, which honestly isnt enough to heat my house)and Im also going to incur fines Of which I believe my town is trying to contact LIV air for this matter.

    I appreciate all that the Better Business Bureau is doing, but honestly, I think Better Business Bureau should just drop this. I will have my town deal with finding him and I will also go to small claims court and deal with this myself. I Would ask that the BBB no longer deal with LIV air at this point and I dont need anything posted about them. They need to be dealt with in a different way.  
    Thank you for your help. Im grateful that you even do this for people but again when youre dealing with a devious contractor, I think this requires a different pursuit but again youre very effective and thank you very much.


    Regards,

    ****** *******

LIV Air is NOT a BBB Accredited Business.

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