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Business Profile

Paving Contractors

Olde English Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We verbally contracted with *********************** of Old English Paving for driveway paving project in August 2023. The job was completed by 2 gentleman who identified themselves as his sons. On the day of completion, one son asked us for payment on the spot. In good faith we did, and requested a proper receipt be sent or delivered to us- which he said would be sent/dropped off within the week. He asked for 2-checks, one for $8000 made out to ******************; the other $4000 made out to ***********************. We did not receive receipt; called several times; wrote several letters, including a certified letter on 1/18/24 again requesting a receipt for our $12,000 driveway paving for home capital improvement. We are requesting a proper Business Receipt for service be provided to us.

    Business Response

    Date: 05/23/2024

    This complaint has since been resolved with the customer thank you

    Customer Answer

    Date: 06/03/2024

    *********, as you were the party at BBB on the above referenced complaint I would like your assistance. The file indicates we (the customer) remain unsatisfied. This is not the case. 

    The contractor came to our home, apologized for the misunderstanding and provided us with the receipt for the job we had been looking for. We would greatly appreciate it if you would be kind enough to update the communication on this complaint to indicate we are satisfied?

    We also want to thank the Better Business Bureau as it was your posting of our open issue that found it's way to the contractor, ******************, and led to its resolution.


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************************

Olde English Paving is NOT a BBB Accredited Business.

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