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Business Profile

Plumber

Binsky Home Service

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Binsky Home Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 3 Heat Pumps from Binsky and it has had trouble EVERY year. The heating acts up around Nov Dec, Binsky doesnt get to it until March where its Fixed until Nov/Dec rolls around. This past time it was finally acknowledged there is a hardware problem, but it has been over 6 months and its still unresolved. Messages left with their customer ********************** with no call back. Their promise and warranty isnt worth much, despite being fully covered by the manufacturer. Its a shame as their techs that do get dispatched seem like wonderful people who genuinely try but there seems to be a lack of familiarity with the equipment they sell, and they dont carry the parts to support it.

      Business Response

      Date: 05/24/2024

      ************ contacted Binsky Home Service on 11/22/2023 regarding error codes on one of the three heat pump units that were installed by Binsky Home Service in 2019. Our technician arrived at Mr. ***** residence on 11/24/2023 to inspect the unit and had to return on 11/28/2024 after speaking with the manufacturers technical support line regarding the error codes. It was noted that a new control board would be needed for the unit to rectify the issue. The control board was ordered and once the parts were delivered, we contacted ************ on 2/7/2024 to schedule the control board replacement.

       

      The replacement was scheduled for 2/16/2024 but when our technician arrived to replace the control board, it was noted by the technician that there was corrosion present on the expansion valve. Due to the corrosion, the control board could not be replaced, and a full coil replacement would be required instead. After the additional parts were ordered and delivered to our warehouse, we contacted ************ on 3/4/2024, left a voice message to schedule a return visit to perform the replacement but did not receive a return call from ************ to confirm his availability. ************ contacted us on 4/22/2024 regarding the parts that were previously ordered, and we returned to his residence on 4/25/2024 for the coil replacement. The replacement rectified the issue ************ was having with his heat pump. Additionally, ************ was not charged for any of the notated service visits or parts installed. 

       

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