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Business Profile

Printing Supplies

Kompac Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a part more than 4 months ago, it is one of the most important parts to make the machine work, this is part of the machine that the manufacturer sells, they keep telling me that they have no ideas where part will become available, it makes the item that they sell and service useless, I just need to know if I will ever get part I ordered

    Business Response

    Date: 01/26/2023

    Customer called asking where his roller is, I stated that with the supply chain shortage we have having issues getting parts in. Customer was not happy with that response and threatened to go to the BBB.

    Customer Answer

    Date: 01/26/2023


    Complaint: 18651853

    I am rejecting this response because:



    Regards,

    *******************

Kompac Technologies, LLC is NOT a BBB Accredited Business.

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