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Business Profile

Online Retailer

Energy Fit Wear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 59 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for and was told that the item was delivered. The item was never delivered and I opened a complaint with the company and was flagrantly ignored and was never refunded my money. There are only 15 units in my complex and I know everyone who lives here and the package ?? was never delivered to anyone. I have several other items from other sources that always seem to be delivered.

  • Initial Complaint

    Date:06/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 packages of compression socks (9 pair) 5-23-25, today is 6-4-25, withen the past week I have sent 3 e-mails to inquire of status of order because never recieved any shipping information (stated 4-7 shipping), I also called the number listed for customer service. Have NOT recieived answer from e-mails and when calling goes to voice mail. If they can not provide items they should refund money collexcted before shipping, no response from seller since purchase.

    (order # ******)

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5-17-25 paid for smart watch $31.×× and have not received any information about shipping/tracking, contacted energy fit wear customer care requesting any info with no answers...if product is unavailable/delayed further I want a refund

  • Initial Complaint

    Date:05/21/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 87 year old father ordered compression socks on April 25, 2025. His credit card was charged $33.93 by Energy Fit Wear. As of today, May 21, 2025 he has not received his order. We have called and emailed the company. They are unreachable and we have not received any responses from them. My father has been a customer for years.

  • Initial Complaint

    Date:03/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Energy Fit Wear
    The company is: Energy Fit Wear - ******************************* ***** ******** **** *** **** Cresskill, NJ 07626
    2/3/25 Placed order for Waterproof Smart Watch – Blood Pressure Monitor, Heart Rate Monitor, Sleep Monitor –
    Blue for a total of $28.90 USD – Order#******, Confirmation # *********
    2/15/25 I emailed asking where my order was. They received my support request (Ticket #****** and stated that their support team was reviewing my request
    2/20/25 An email stated that my order was on the way.
    2/27/25 I emailed again that I had not received my order. They labeled it Ticket # ******
    2/28/25 I emailed again that I still had not received my order. They said they’d received my support request, labeling it Ticket #*****. On the same day they sent me a survey to see how well they’re doing. I replied that I wanted an immediate refund.
    3/5/25 I resent my request for a full refund immediately.
    When I call the support team at ###-###-#### they suggest I email them or leave a message, which I have done.

  • Initial Complaint

    Date:02/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order January 17th, shipping has not happened, *** had orders from them before and this is the first time I have not received my order, Ive reached out to the company but there is no legitimate way to reach them

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/12/24 $45.90, order number ******. I have not received my order and I have reached out many times and I can’t get an answer! Any way you can help me?

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I ordered these socks it said 4 days for them to be delivered. Everytime I try to track my order it just says waiting to be fulfilled as I sent a picture of. I've emailed them with no response and I can't get no one on the phone. I just want what I paid for.

Energy Fit Wear is NOT a BBB Accredited Business.

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