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Business Profile

Building Contractors

Murphy General Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/24/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Murphy General Contractors to finish our attic in two phases. In the middle, they backed ** into a corner demanding significantly more money, while we suffer certain health and financial losses, leaving us no choice but to put our family into financial hardship (credit debt) to continue. Issues Unfair business practices / breach of contract / reckless endangerment / neglect causing monetary and physical harm Monetary: ******** over budget, will not stay within the balance of the contract ***** to finish the job (will not even provide itemized receipt or invoice, just provides new monetary demands week by week or threatens to stop and leave it), heating/cooling usage and cost up ****% from last year per PSE&G report Physical: sharp edges (metal, wood), exposed wires, unfinished windows risking water damage / mold, air quality poor (CO2 and VOC high per Ecobee report) due to unfinished space with respiratory symptoms across wife and daughters (5, 2, 2 months)To clarify We would never have begun this project if it was quoted anywhere near *****k, so he purposely priced it at 23k to get us to start, burned through the cash, and when in a vulnerable position (house wide open, suffering) said pay more or live with it There were not any changes made to the project plan nor were there any issues that came up during the course of the project, multiple extensive walkthroughs were done prior to beginning and every aspect has been completely visible in our originally unfinished space (nothing hidden), I spoke to the ******* directly each day and nothing else was reported The contractor continues to exploit us financially Contracted Payments $500 cash $7,000 (wire)$1,350 (disregard, add on service)$4,600 (wire)$4,600 (wire)$3,300 (wire)$1,150 (wire)Total Paid to Date: $21,150 Remaining Balance: $***** (less $125 wire fees)Extended Credit ********************** receipt pictures) $1,934.05 ******** *********** receipt email) $5,234.56 Total: $********

    Business Response

    Date: 01/14/2024

    Attn:  Better Business bureau  serving **********.

    We strongly disagree with the assessment and complaints which were made by *********************** against Murphy General Contracting.  We are prepared to defend any and all complaints and assessments against our Company and any potential harm to our reputation on our work performance on this project.

     

    Best Regards,

    ****** Murphy

    Murphy General Contracting

     

     

    Customer Answer

    Date: 01/15/2024


    Complaint: 20766805

    I am rejecting this response because: I believe the actions by ****** General Contractors to be unlawful as well as a breach of his obligations under his license and will pursue this via litigation. The former information was provided in October, when the issue was ongoing, and the current liability is at least $34,267.68+ over the legally binding contract amount. I was materially misled by ****** and Murphy General Contractors and no change orders were provided at any time. Although ****** has failed to provide any itemized receipt for my payments, I have provided him with an itemization of these overages every week.

    Let the record show 17+ complains about this business with the BBB.

    All of my rights reserved. This case should remain opened until Murphy General Contractors has met its obligations under its license, contract, and ******** law.

    Regards,

    ***********************

Murphy General Contracting is NOT a BBB Accredited Business.

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