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Business Profile

Self Laundry Service

Laundry Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/18/2025 On the evening of April 18, 2025, I arrived at your establishment to do my laundry at 8:00 PM. An older black female employee informed me that the store was closed. I explained that I was unaware of this as the door was still open, but she responded rudely. When I placed my clothes in the dryer, she informed me that she would not be staying past 9:00 PM. Consequently, I had to remove my clothes from the dryer while they were still wet and take them home. I spoke with the manager on April 19, 2025, and he assured me that I would receive store credit on my next visit. On April 26, 2025, I called the establishment at 10:53 AM to inquire if the manager was available. A woman with a Spanish accent informed me that he would be there at 1:00 PM. When I called again later, the same woman hung up on me. Despite several attempts to reach the manager, I received no answer until 2:00 PM when the same woman informed me that the manager had left. I am disappointed with the unprofessional and rude behavior exhibited by your employees.

    Business Response

    Date: 05/21/2025

    We have reached out to Mr ***** and spoke over the phone.  We apologized for the inconvenience and promised him a free wash on his next visit.  We have also responded with the same message via his online review.

Laundry Hut is NOT a BBB Accredited Business.

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