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Business Profile

Wholesalers and Distributors

Puleo International Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I bought your 4.5 foot Texas Christmas Tree yesterday (September 30th) at Walmart in Vineland NJ.

    The tree did not have the an electical outlet plug. The tree has Part A and Part B connectors and the end has the same connector not an electrical outlet plug. The instructions said to call Customer Service. Customer service number ************ does not take calls but refers all Issues to be E mailed. I emailed and CUSTOMER SERVICE REFUSES to Answer. I sent several E mails that were received by the company. NO REPLIES!!

    I am request a REPLACEMENT TREE for the DEFECTIVE TREE sold to me.

    Charles W. Atkins

    Business Response

    Date: 10/07/2024

    Hello *******.  I am sorry to hear that you received a defective tree, and you were unable to reach us via email.  We are checking into the email system now.

    I will reach out to you directly to gather some specific details, so that our customer service team can address this and send you a replacement right away.

    Business Response

    Date: 10/16/2024

    We have reached out to ******* ****** on a few different accounts, but did not hear a response until this week.  When we received his response this week, we let him know that we were have shipped him the missing adapter that was not in his box.  We are working with our manufacturing team to find out this adapter was not in the box originally.

    Thank you

    Customer Answer

    Date: 10/21/2024





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The business sent me the missing power plug needed to make my tree work.

    This process could have been avoided had they answered any of my phone calls and emails made to their Customer Service.



    Regards,



    ******* ******

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Puleo International 6.5 Foot Dans Mountain Fir Prelit Artificial Full Christmas Tree w/1,725 Branch Tips, 500 Clear Lights, Hinged ********* ******* thru amazon but when the package arrived and I opened it I was so disappointed because its not the tree that I saw and ordered online, it was far from looking what they have online, it looks totally different and far from looking real and natural, it looks like those cheap shredded pvc sheets and they keep shedding all over. I contacted amazon and they referred me to the seller, the seller agreed to take it back but I have to pay for the postage and return, why do I have to pay for the postage for a different tree that they sent me, they sent me a totally different tree from what they have online. and now they want me to pay for the postage that will cost me $75 to return a totally different tree from what they have online.

    Business Response

    Date: 12/05/2023

    Hello Asia,

    We apologize for the delay in response. The person who normally handled these complaints is no longer with the company. 

    I am very sorry to hear that you were unhappy with the tree purchased. 

    Although it is our policy that the customer deals directly with the purchasing vendor, I understand that Amazon was giving you a hard time, so I am happy to step in and help.

    I have reached out to you directly via email to resolve this issue. If you could please email or give me a call, I would be happy to take care of this for you.

    Thank you!

    Puleo International, Inc.

Puleo International Inc. is NOT a BBB Accredited Business.

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