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Business Profile

Fire and Water Damage Restoration

ServPro of East Brunswick / Princeton Meadows

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromAlex W

    Date: 08/23/2023

    1 star
    We had a fire at our house, and the first step was to hire a remediation company like Servpro. People left their card at my house after the fire, and after meeting with salesperson *****, we were sold. The problem is clearly upper management. I was told that the fire damage would be remediated, unsalvageable goods would be documented in detail, all surfaces would be cleaned and encapsulated, etc. What did I get? Well, first, that "inventory" was basically a bunch of low quality photos of stuff thrown on my deck. All surfaces "cleaned" meant leaving my refrigerator smelling like rotten food, dirty floors, etc. Remediation fire damage meant putting 3 holes in my ceiling from removing insulation in the attic (5' height). ****, the supervisor, sounded like he was doing the best he can, but when I ask about coming back to clean the fridge he needs to "check with management". I never got a call back. During the job I was told things like "this is taking too long", which is probably why the "detailed inventory" was a multi page pdf of illegible content.There are many other honest options of restoration services out there, pass on Servpro. Save yourself the stress through an already stressful disaster.Now, when they offer you their ************** services, YOU ARE NOT INTERESTED! I made the mistake of entertaining this idea. I liked the idea they would be familiar and they told me they would do a free estimate since i was already working with servpro. Same company right? WRONG.Bottom line, after evaluating my negative experience with the restoration among other areas within the estimate, I couldn't bring myself to work with this company.Then when it came down to part ways and I am citing all the promises that were not fultilled, then (and I quote) "the ******************** is completely separate from reconstruction" and now "I never told you I would give you a free estimate" (cue recorded phone call) and also my negative experience is "the cost of doing business".

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