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Business Profile

Tank Inspection

Eco Logic Environmental Testing Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tank Inspection.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a soil test at the home of my deceased parents in ********* PA. I was quoted a price of $550 because I was receiving a discount as a Proguard subscriber. When I was billed by electronic check, they charged me $625. When I questioned them, I was told that there is no way they told me $550 as my copious notes as executor of the estate indicate. Georgia from Ecological said and I quote You should be happy you were charged $625 because if you had spoken to me, it would have been more.

    Business Response

    Date: 11/26/2024

    Eco Logic offers two types of testing services: oil tank tightness testing and soil analysis testing.  Both of these tests are offered to Proguard customers, and the choice of the type of ********************** comes at their discretion.  The cost for oil tank tightness testing is $550. The cost for soil analysis testing is $625.  I believe the customer may have booked the more expensive type of test under the idea that it was the lower costing test.  The soil analysis testing comes with a lab analysis which is the reason for the higher cost.  Nonetheless, we do give a lot of information regarding the testing while discussing and scheduling with a customer and it might be fairly easy to write down the cost of one test while assuming he was receiving the other test.  We do believe as an executor this customer probably did write down all notes, but may have just misinterpreted which test was which.  We think in this situation it would be fair to split the cost difference with the customer.  The cost difference of the two tests is $75 making a halfway split $37.50 however, we are willing to return a total of $50 to the customer to help satisfy this misunderstanding and to hopefully help alleviate any additional stress this may have put on the sale of the estate of his parents.  

Eco Logic Environmental Testing Inc. is NOT a BBB Accredited Business.

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