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Business Profile

Commercial Photographer

Lors Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Photographer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received my daughters graduation picture and the corners were bent. Called on 7/5/23 and was told another one would be shipped out. Once received to email back with the original cut into 4s. 7/28/23 called and spoke to a representative who told me it shipped on 7/7/23 and on 7/14/23 it was marked as late. No activity for two weeks. I asked her to please ship another one as it sounds the replacement was lost. She immediately got an attitude with me and then asked to ship to my Old address. I refuse to be charged for the second one if it was shipped to the incorrect address as that was not verified with me when I called on 7/7/23. At this point, I will do my next childs photos with a local photography. Very unprofessional to receive an attitude from a representative when the first was damage and second is no where to be found.

Lors Studio is NOT a BBB Accredited Business.

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