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Business Profile

Grocery Store

Village Supermarket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Customer service person by the name of Camille abused me verbally. She cost me a great deal of time and stress in a grocery store I have shopped at for over 40 years. My parents as well. This customer service person needs attention. I refuse to be treated that way when I shop. Village Springfield New Jersey

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I was overcharged and treated inappropriately last night. I want contact from the business immediately. I should not be overcharged $28 without correction.

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ShopRite cashier pocketed one of my high dollar coupons. Cashier was rude and obnoxious. Store manager unavailable stand-in manager rude and obnoxious. My high dollar coupon was worth $6. This idiot insisted that he or she and I couldn't tell what it was did not take my coupon when he or she did. The care Share was unacceptable and took twice as long to check me out on purpose. He or she snickered at me and engaged in a course of contact to gather other employees to Snicker at me as well. As I was leaving the cashier stated, what a b****. This is unacceptable behavior from a store I have patronized for over more than half my life to include relatives that have worked for ShopRite. Not only only do I want my $6 coupon back I want contact from corporate

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ShopRite was abusive to me. Cashier took coupons stated didn't give four gave three. Gave cashier three coupons cashier stoled one. Cashier was man or woman couldn't tell. Cashier yelled at me that it was a man not a woman and then proceeded to take another coupon of mine and steal it. Complained to manager manager took side of cashier. Manager was rude and told me I didn't have to be such a b****. Store employees snickering at me. I am Christian and Senior Filipino woman. Shame on the store they owe me $10 in coupons for the cashier stealing them.

    Business Response

    Date: 06/11/2024

    Good Afternoon:

    I appreciate the opportunity to respond.  You may or may not know that our stores are individually owned and operated.  We have shared your concerns with the appropriate parties at the owner's office.  I did try and locate the customer's loyalty card information to apply a customer care coupon for the $10, but am unable to locate an account for this customer.  The customer can call ************** and we would be happy to assist.  Many thanks.

     

     

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