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Business Profile

Swimwear

Metro Swim Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimwear.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a swimsuit for my daughter. It was supposed to be a Speedo Pure Valor 1.0 size 20. Once the order was placed it apparently went out of stock. So instead of cancelling my order they sent me a completely different suit. I was sent a Pure INTENT 2.0. If they were trying to send me a comparable suit they should have sent me the Pure VALOR 2.0 but they didn't. When I called to try and get it fixed they told me they had that suit in the 2.0 version but that I would need to place a new order to get that suit and then send the wrong suit back and they would then refund me. I simply wanted them to send me the correct suit or something comparable(the valor 2.0) and then I would send them the wrong one back. The suit I ordered was $265. The suit they want me to "reorder" is $499. I feel as though they are trying to get more money out of me. When you call customer service there is one person that answers for all department. Qian "Lucas" C. is the so called supervisor that they always want you to speak to but her never answers his phone. They will put you on hold when they speak to Lucas but he never will talk to you. This place is a scam and buyers need to beware. After seeing their reviews this has happened multiple times!!

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and paid for monogramed swim parka (two of them) in mid-September. Received the first (and the rest of the swim team received theirs) on Oct 23rd. Company acknowledged at that time it was owed, but provide no details on timing. Since that time, the Company has not been responsive to inquiries regarding the timing or fulfilling this order, despite several attempts by us and the swim club.

Metro Swim Shop is NOT a BBB Accredited Business.

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