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Business Profile

Hospital

OverLook Hospital

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Lisa L

    Date: 04/23/2024

    I am writing regarding a $6,220.75 bill that my insurance company, Meritain Health said I was not responsible for. Atlantic Health System-Overlook Hospital, said that I am. The Hospital created this ridiculous situation, took no blame, and are 100% responsible for this bill. Meritain Health, Accredo & the Union Hall have extremely specific guidelines about how specialty medicines MUST be purchased. Accredo requires that this Specialty Drug be purchased through them only. I have previously been burned by AHS Overlook. Years ago, a doctor treated my son in the Emergency Room. I received a bill for $15,000, I had the same insurance. AHS-Overlook did not follow any of the procedures. The hospital decided to use the medicine that they had purchased, and then they billed Meritain. I was told this is called a *********** Buy & Bills are not allowed by Accredo or Meritain. Instead of AHS-Overlook working with Accredo, as protocol REQUIRED, they billed Express Script, and bypassed Accredo completely. I have pages and pages of notes showing who Ive spoken to, what date and time, and what department I spoke to over the last 2 years. AHS-Overlook did not follow ANY of Meritain and Accredos requirements. I felt that Dr. ** and I didnt communicate well, and I decided to go for a second opinion. Dr. *** whose office is in AHS-**********, decided to keep me in Orencia. Dr. *** ********** Office followed ALL procedures correctly. They spoke to Accredo and purchased the Orencia from Accredo. There have been many sleepless nights over this. Hair loss and rashes over this. My last effort was to go to the ********************************** They made the comment that is was my fault because I should have known how my insurance works. I do know how my insurance works. Since this is a Specialty medicine, call Accredo. If they decide to never call Accredo, to never follow procedures, to bill $6,220 now, $15,000 before with Insurance, the idea of "Do No Harm" is moot.

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