Complaints

This profile includes complaints for Wedgewood Pharmacy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wedgewood Pharmacy has 5 locations, listed below.

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  Wedgewood Pharmacy

  405 Heron Dr Ste 200 Swedesboro, NJ 08085-1749

  
• 

  Wedgewood Pharmacy

  4340 Georgetown Rd Lexington, KY 40511

• 

  Wedgewood Pharmacy

  8 Digital Drive #104 (888) 855-6337 Novato, CA 94949

• 

  Wedgewood Pharmacy

  7631 E Indian School Rd Scottsdale, AZ 85251-3607

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  Wedgewood Pharmacy

  2364 Blizzard Ln Albany, OH 45710

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered pet meds for very sick pet. Recd a few bottles & then, right when my cat was passing, received a bottle flavored with bubblegum or something when I had asked for fish flavored - needless to say my cat wouldnt touch it. My cat passed, I called and told them they had gotten the order wrong, & they should refund my money; and also that they should cancel any scripts. I recd a bottle very soon after that - assumed it had been in process when I canceled. Went online to see my acct - there was no prescription active and I did not see auto refill on any historical prescription. Now Ive gotten the third bottle at $50 each. I called again, they claimed theyve canceled again and told me they dont provide refunds. Wedgewood has quite a deal going for themselves. All they have to do is feign incompetence, fail to log cancellation requests, and keep shipping and charging.

  Business Response

  Date: 01/30/2024

  Our sincerest apologies with the difficulties you encountered with ******** Refill program and that you received medication you no longer needed after your sick pet passed away. We have issued a full refund of the last 3 orders you received totaling $133.50 as you requested. If you have any additional concerns or questions or would like to speak with our pharmacist team about the medication you received, please contact us at ************. 

  Customer Answer

  Date: 01/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thanks for your attention to this matter. 
  
  *******************

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on the autorefill plan with Wedgewood Pharmacy, which was encouraged by the pharmacy and touted as a way to make sure I never run out of the medication my cat needs. I noticed this week that the pending charge for her latest order, which ran out yesterday (1/7), had disappeared off my card, but I had not received any communication from the pharmacy, and the website indicated it had not been prepared yet. When I called the Pharmacy, there was a message that the pharmacy was experiencing technical difficulties and I was told to go to the website to place orders. I used the contact us feature to inquire what was going on. I was informed that due to regulatory issues, they were behind and would ship my cat's medication by 1/18, a Thursday and more than 10 days after her medication ran out and on the other side of the country. Since shipping is usually a week, that could mean my cat has to go without medication she needs for almost 4 weeks. They did offer a 1 day *** shipping but *** does not operate on the weekends so it will be the 22nd or 23rd at the earliest that we can get this. Still over 3 weeks. This is not the first time an extensive delay has happened, and having to stop meds abruptly is not good for the cat's health. When I've complained about this before I've gotten the equivalent of a shrug and "so sad too bad". Their only solution is that I buy 2 months supply every month for a buffer. Ordering just a few pills more is charged the same as if I order the whole 30. If auto refill is encouraged with the promise that a pet won't run out of medicine, then they shouldn't have a fail rate of 50%. In the past 6 months, meds have been late by a week or more 3 times. To make matters worse, if they know there will be a delay, they do not alert customers on the autorefill plan, a known quantity, so we only find out when it's far to late to reduce the dosage gradually so there is no hard stop. This can cause lethal harm and they don't seem to care.

  Business Response

  Date: 02/22/2024

  Thank you so much for providing us with your very honest feedback on ******** Refill program here at Wedgewood. We used your feedback to make some positive changes to Auto Refill program. We now have notification email in place to proactively notify you of any delay in shipping and we now prioritize ******** Refill orders to expedite those medications. We will continue to review and act on as many other of your recommendations for change as possible in the immediate future.
  
  Our deepest apologies for all the worry and distress we caused you due to our problems with ******** Refill program. While not specifically requested in your desired settlement, we did issue you a full refund on 1/22/24 for your delayed Auto Refill order. 

  If you have any additional questions or concerns, I left you a message with my name and direct contact information. 

  Again, our apologies. 

  Customer Answer

  Date: 02/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution does begin to address the concerns I had. I understand that the changes that are needed will take time to implement and so while the steps taken so far do not completely resolve the problems, it does begin to add some transparency and are good first steps. I am happy the company listened to my concerns and is moving to address them. My hope is that other customers will be able to benefit from this and have a much better experience than I did and that the company will continue work on their system.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was canceled yet Wedgewood continues to seek payment although product was returned unopened.Credit card company, **************** sided with me and reversed the charges. End of story

  Business Response

  Date: 01/08/2024

  We apologize we were not able to cancel the order at the time you called as the order had already been processed for shipment. A credit has been done to clear the balance due on your account, you will no longer receive any further requests for payment.

  Customer Answer

  Date: 01/22/2024

  
  Complaint: 21009273
  
  I am rejecting this response because:
  
  

  Wedgewood continues to send me bills. This issue is not resolved. 

  This continued behavior from Wedgewood is beginning to resemble harassment. 

  Please respond 

  *******************

  
  
  Regards,
  
  *******************

  Business Response

  Date: 01/23/2024

  Again, our apologies. The automated Statement was generated prior to our processing your credit on 1/9/24.  Your credit was posted to your account 1/9/24, and you have no balance due as I promised. You should be able to view the credit with your Bank if Debit Card or Credit Card provider. Again, our sincerest apologies for all the problems you encountered with us. 

• Initial Complaint

  Date:09/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a prescription with the company for my cat. ********** died on 4/8/2023 and I cancelled the prescription the following week but they still sent another fill on 4/24/2023 on invoice 0013975342-IN which I refused and was sent back to them. I called them and left message because they charged me for it. Their customer service called me and apologized and said everything was taken care of. **** over 3 months later, they have sent me a bill for $45.90 which I do not owe.

  Business Response

  Date: 09/22/2023

  Thank you for taking the time to speak with me today. We are so very sorry for your loss and for not getting the credit completed for your medication return we promised. The delayed credit has been completed and you should not receive any further bills. 

• Initial Complaint

  Date:07/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw on my online bank statement today a pending charge for $51.50 (July 21, 2023.) I didn't order anything so I called them. They said I had a prescription on an auto refill, but I never authorized that. I have phone records showing when I got the medicine, I called them on June 5th at 5:33pm and spoke to a veterinarian to ask questions about the medicine. I asked him "how long could it be stored in that container" as it would take months for us to use it. I was never told I was on auto refill. I asked if I could deny/return the unopened product, I was told no. I spoke to a "supervisor" and was told no refunds. How can I pay for something that I didn't authorize (auto ship was set by the pharmacy without my knowledge as they had the dosage as daily, and it's been over a month; how would I know how to set it for exactly the time to run out daily?). I have seen online that they refunded others for "a pet not liking the flavor" so I'm not sure why they cannot credit the $51.50, especially since they won't let me deny delivery and have it be an unopened package back to them.

  Business Response

  Date: 07/28/2023

  Thank you so much for taking the time to speak with me today. Again, our sincerest apologies for the unhappy experience you had with our representative. A full refund for your last order totaling $51.50 has been issued. 

  Customer Answer

  Date: 07/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July 7th for $119 for which I received an alert from my credit card. On July 8th another charge comes thru for *****. I call in to go over what this is for. I am told that they run an initial authorization for the full order then they run multiple more authorizations on top of that as they ship out which now doubles the amount they are holding on my card. This wouid appear to be fraudulent activity as they are authorizing credit card holds above and beyond the order approved. I went over this worh ******* that answered who stated this is how we do it. I am contacting a legal 3rd party as well to go over this practice.

  Business Response

  Date: 07/31/2023

  Thank you for taking the time to speak with me.While I was not able to completely resolve your complaint completely around Credit Card Pre Auths and charges, I was able to assure you that we are working with ********** toward a solution. In the meantime, Wedgewood will Invoice you and you may make payment upon receipt of the invoice. Your credit of $119.00 has been submitted to your card provider. Thanks again for speaking with me today. 

  Customer Answer

  Date: 07/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************