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Business Profile

Warehouse Services

Ups Mail Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warehouse Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,UPS mail innovations in *****************, ** need to be investigated. Twice this month I have made purchases and the companies use them. My packages have gone missing with products over $50.00 and I am not the only one this has happened to. When you call *** they say they cant help and to call the **** or the company I ordered from.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a package sitting in this facility for over a month now. Tracking# ******************** There are hundreds of complaints about this facility, please, someone get to the bottom of this company!

  • Initial Complaint

    Date:08/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 3 packages that were sent via ******************* Service to my home that were not delivered and used by two different vendors (Lifetouch and JCPennys). Each time that the package indicates that it will be delivered, it does not and one of the packages had the same status for over a month. I opened up case #C0109265848 with ****** on 8/22/22 and she advised if my package was not delivered yesterday, that I should escalate to management. I escalated to Amid and he did nothing and was not very helpful. Kept brushing me off in an effort to not hear me out. I told him several times that this is clearly an issue with the ********** Hub as the ** *********** (Postmaster **) advised that they never got the packages even though it says pending acceptance. Why should I have to keep contacting the vendor to redeliver when my package never comes. Is it stuck in a warehouse? Did you lose them? Is it a driver issue? The post office blames *** and *** blames the post office meanwhile I am out of my mail. This NEEDS TO BE FIXED!!!!!! Why is this only happening with Mail Innovations and **** didn't even want to give me the number to track it down with them. I can't even enter a claim with either party as you both are blaming each other and this is unacceptable. I will be glad when Amazon takes over these types of shipments as this is horrible. The missing packages as follows: 1) Tracking #: **************************, ****** LBS, Alternate Tracking #: ******************, Package ID ********************, Sequence # ******************, 8/16/22 pending acceptance (Jewelry frm JCPennys)2) Tracking #: ******************, ****** LBS, Package ID ********, Package ID Code **************************, Sequence # ******************, 8/8/22 pending acceptance (Photos frm Lifetouch)3. Tracking #: ******************, ****** LBS, Package ID ********, Package ID Code **************************, Sequence # ******************, 7/14/22 pending acceptance (Photos frm Lifetouch)

Ups Mail Innovations is NOT a BBB Accredited Business.

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