Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my trash collection services with this company on 4/13/23. We are billed every three months for trash collection with this Company and prior to cancelling we had paid through June 30th, 2023. I was told that we would receive a refund for the portion of this trash pickup period that has not been used. Despite multiple calls and attempts to reach this company regarding answers as to when I will receive my refund I have not been provided one, and continue to get passed off to different staff who claim that I will receive a refund but it never comes.

  Business Response

  Date: 05/09/2023

  To ensure the quickest possible turnaround time, its recommended that refunds be processed using the original payment method on file.  There was an issue processing the refund to an alternate payment method, but it has since been resolved.  The customer's refund was processed on 5/5/23.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You keep missing the pick up of recyclables 2 dumpster on one side and one dumpster on the other all the time why you get paid for this and youve been here for years and you atill cant get it right. Im so rired of dealing with incompetent peoe like yourselves, if you don't want rhe pick up job then say so and stop acting like its not important. Your actions say different loud and clear.

  Business Response

  Date: 03/15/2023

  On 3/1/23, IWS received a call from the customer regarding service issues.  The issue was escalated to our operations team for investigation, and the account has been placed on a watch list for monitoring by both operations and customer service.  On 3/3/23 and 3/13/23, a customer service supervisor reached out to customer to check in.  A voice message was left for the customer with our supervisors direct extension.  We will continue to monitor the account to ensure proper service.
  

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************o total $417.12. Then we cancelled services starting July.I have texted the employee ******* and was told that he will fix the issue. But it has not been fixed. Today, August 5th, we received a voice message from the company saying that we still owe $223.62 for the month of **** since we only sent a check of $187.07 to them, and that we have to pay or else the account will be handed over to collections. I called the company and told them I had already paid $230.05 during the start of ****. They just didnt deposit the money under Classic Clean. They put it under the name ***********. But I was told there was nothing they can do and that I should contact *******.So I called *******. No answer. I texted them. He tells me to contact him Monday. This is the third time I am contacting him about billing issues. He says he will update the billing issue, but nothing has happened.Here is laundromat account info:Clasico Clean / account#****** / *****************************************

  Business Response

  Date: 08/10/2022

  We apologize for the misapplied payment.  The customers payment of $230.05 has now been applied to the correct account.  The account is current and closed out, and no further action is required.  A voice message has been left for the customer.