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Business Profile

Retail Shoes

Packer Shoes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company in question has failed to reimburse me following my purchase. The ordered item, expected to arrive on January 17, consistently showed "out for delivery" until the subsequent day. Upon contacting ***** on January 18, the package was updated as delivered on the 17th at 4:34 pm. Despite this, I did not receive the package. Our concierge team, equipped with a comprehensive smart package laser system and surveillance cameras, affirms that the item did not arrive. I contacted the company, and they asserted that they are not accountable for missing or stolen items. However, given that I ordered the item directly from them and did not engage in any transaction with *****, it is reasonable to expect the company to take responsibility for the non-delivery. Also fed x never showed any proof of delivery.

Packer Shoes is NOT a BBB Accredited Business.

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