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Business Profile

Craft Gallery

Creatively Yours

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 4, 2023 I went to Creatively Yours when they were located in Ridgewood, NJ. I did a glass project and was told to come back in 6 weeks and it would be ready. When I returned in 6 weeks, the location had closed without any notice. There was a number on the door to call and another location in Tenafly. My mom tried calling the number and got no answer time after time.
    She eventually went to check that location to see if the pieces were there because she was also with me that day. The pieces were there but were not ready. The man told her to text him in a few weeks to come pick up the pieces. This was back in October and there has been no response since. Even when we go by the store to try to pick them up, he is never there. According to the businesses around him, he is only there when there's a party which is not often. It is now February 10, 2024 and we still have not received the pieces and he has overturned 3 of our disputed charges for not receiving the goods.

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