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Business Profile

Garbage Removal

Mazza Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was driving east on ***************** maybe the second week in Sept, I happened to be behind a big truck, as we passed the light on ****** and I think Hope something flew out of the top of the truck, it flew out and at my car, I was so scared I actually ducked down in the drive seat, I was not sure what it was but it did hit the top of my suv. I speed up to the trcuk to get a plate number, got it and the name of the trucking company. I called them in the car and left a message on a machine. Got a call back from someone named *****, we spoke about it and he said well I have to look at the cameras of the truck leaving I will get back to you, he never did until I called him back the week after. I then spoke to him and said sorry I reviewed was nothing in truck, I asked for video footage he said only with police then I said okay can you please ask the driver to look at the dash cam and see if it shows something coming up from the street or out of your truck, he seemed mad that I asked him this, and said well I will have to speak to him Monday and I will get back to you, and that was over a week now. No calls nothing. I looked at my roof I do have scratches on it they look white and I did take photos, asked him if he wanted them, no reply just that is wasn't there fault. NOW I expect this place as a business to at lease call back after you speak to the driver with all your supposed dash and truck cams, could solve the entire thing if it showed something in the street, but nothing, they just will not return a call. The item might not have come from the truck or it might have been something stuck in the side of the dumpster that you never saw, I am sure no one sticks their head in the dumpster to see if cardboard is maybe wet and stuck to the side of the dumpster while leaving for a new job! Since they want to be pillars of the community as he said just ask the driver and look at the footage to see what's going on, instead of not taking responsibility if was from the ***

Mazza Recycling is NOT a BBB Accredited Business.

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