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Business Profile

Carpet and Rug Cleaners

Stanley Steemer
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stanley Steemer visited my home on 7/21/2023. In order to service my home they needed a water source. The hose for the front yard was turned off. When the technician tried to locate the water source the valve was left open under the sink. This resulted in water damage to the neighbors home ( flooring, wall, cabinetry ) as well as water damage to my cabinetry, walls, flooring. Upon speaking with Stanley Steemer i was told its basically my problem, not theirs

    Business Response

    Date: 08/03/2023

    ---------- Forwarded message ---------
    From: ********************* <**********************************>
    Date: Wed, Aug 2, 2023 at 6:15 PM
    Subject: Complaint Id # ********
    To: ********************* <*********************************************>


    Hi *****,

     

    Complaint ID # ******** for ******************************* is for an independently owner and operated franchise location.

     

    The manager is ************************* and their address is as follows:

    ****************************************************

    Toms River, ** 08755

     

    Phone # ************

     

    Could you please see if this can be transferred to their local BBB and reassigned to that franchise?

     

    Warmest Regards,

     

     

    *********************
    Customer Relations Manager
    IICRC ************** Cleaner
    IICRC Master Water Restorer
    Stanley Steemer | ***********************************************************
    P ************ ************************ 

    Business Response

    Date: 09/26/2023

    Customer put in a complaint with the company as well. We reached out by phone and email to this customer and explained that we will help out with cost of repairing on what was damage by this unfortunate event but not be taking responsibility for the damages due to the fact we were asked to turn on the water underneath the sink. When the job was completed, the technicians asked if she would like the water to be off again and she replied no that she will now be staying at this place. Person who we been in contact regarding this is *******. The day of the job ******* was not present. ******* stated the person at the home was his fianc. Our offering to this customer was not accepted. If there is anything else I can be of assistance please let me know.

     

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