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Business Profile

Drainage Contractors

Jersey Shore Lawn & Sprinkler Construction Company, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Jersey Shore Lawn & Sprinkler Construction Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jersey Shore Lawn & Sprinkler Construction Company, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 3,2023 I prepaid $182.33 for an opening and closing of my sprinkler system. My appointment was made for ***** 24,2023. The technician came to my home but could not activate the sprinkler system. He was at my home approximately 3 hours. Before leaving he asked for a diagnostic fee. I said no and would speak to the office. That evening ******************************* the owner called me and said he wanted to send out ******* one of his better technicians. I told him about the diagnostic fee and he said forget it.An appointment was made for May 12, 2023 any time after 2:00pm. At 4:45 pm I called the office. I was told ******* was in Bayville and would be to my home shortly. He never came. never called. Never texted I was home waiting until 9:00pm and went to bed.Please investigate and advise *************************** ************** ************* The final summary is Jersey Shore Sprinkler accepted my money and did not perform the work.

      Business Response

      Date: 05/15/2023

      Hello *************,

      We are sorry for your frustration.  The first tech Gio that was there could not figure out the issue with your system after troubleshooting it for quite a while.  He did not bill you for anything.  You had prepaid your turn on service in january of 2023.  We reschedule your appt but unfortunately we could not get there before your requested time.  We then made another aptt for may 2 but you called and canceled the appt at 5:49.  

      We are willing to return to your home and or return your prepaid turn on service at this point.  Please call me directly on my cell phone and I will help you anyway you wish.

      Also e do not have anyone that works here with the name of ***************  I think you may be referring to Gio!

       

      We 100% want to correct this issue with you to your satisfaction so please reach out to me via my cell phone and or email *******************

      Thank you so much

      *******

       

       

      Customer Answer

      Date: 05/15/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    Jersey Shore Lawn & Sprinkler Construction Company, Inc. is BBB Accredited.

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