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Business Profile

Fitness Center

Penalty Box Training

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 penalty boxes in March order number 4369. I never received the product. I had Instagram and email conversations with them stating that they were delayed. On 04/19/24 I asked for an update as nothing changed in a few weeks. I received a response on 04/19/24 stating shipping is coming this week and they were sorry. this was from *****. Then on 04/26/24 I had asked for a tracking number as they stated it would be mailed this week. on 04/26/24 they stated they were supposed to arrive but hadn't and that they can refund if i didn't want to wait. i responded that ideally, id' like the product but just wanted an estimated time of shipment. on 4/27/24 ************** replied that they could send out 2 black ones if that's ok. I didn't respond until 05/08/24 stating i still haven't received my order and that email didn't go through because they had blocked my email and blocked me from Instagram.

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************************

    Business Response

    Date: 11/03/2023

    When you order for *****  the promotional price, you agreed to a $9.95 membership to access penalty box content workouts and exercises.


    You can refer to the site you ordered on here:


    www.penaltyboxfitness.com/pb

    This is clearly stated and the reason why you got the penalty boxes at a discounted rate.

    Also you never received your boxes because you gave us an incorrect shipping address.. incorrect PO Box to be exact.

     

    We will refund you the charges for you since you never received the product.

     

    Thank you.

     

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've tried to call the company to cancel my membership but it's a voice mail I've sent to letter via email and they haven't answered but they are still withdrawal money from my account

    Business Response

    Date: 10/27/2023

    Hi *******,

     

    You bought the fit program launch product which is not a subscription product its a higher priced product for $2,000. We have answered every email you have sent multiple times telling you their is no refund on this program because you havent done any of the steps and its been over 60 days since you purchased. You are paying monthly because you chose to finance the program through afterpay or shop pay installments. We will not give you a refund as you have agreed to terms and conditions when purchasing this program.

    You can see on our terms and conditions page which is agreed to when purchasing and presented to the person buying.  

    **********************************************************

    16. Refund Policy and Eligibility Criteria Fit Program Launch
    By purchasing the Fit Program Launch product ("Product") from Penalty Box Ventures LLC ("Company"), you agree to the following terms regarding refunds:
    No Refunds: All sales of the Product are final. We do not offer refunds or cancellations unless the conditions specified below are met.
    Eligibility for Partial Refund: To be eligible for a partial refund of 50% of the purchase price, you must meet the following requirements:
    a. Submit All Workout Videos, Materials, and Photos: You must provide all workout videos, materials, and photos related to the Fit Program Launch course.
    b. Build a Stripe Account: You are required to create a Stripe account as instructed in the course.
    c. Complete Final Submission Form: You must fully and accurately complete the final submission form provided in the course.
    d. Reship the Product: You agree to reship the physical product back to our facility at your expense.
    e. Spend At Least $50 on Test Ads: You are required to spend a minimum of $50 on test advertisements as directed in the course.
    50% Money Back: If you meet all the conditions stated in point 2, you will be eligible for a partial refund of 50% of the purchase price. This partial refund covers only the portion of the purchase price, excluding processing fees, product cost, shipping cost, employee cost, and other miscellaneous expenses incurred by the Company.
    Processing of ******************** will process eligible refund requests within 60 days from the date of purchase. Refunds will be issued using the same payment method used for the original purchase.
    Non-Transferable: Refunds are non-transferable and can only be issued to the original purchaser.
    Changes to Refund ******************* reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective upon posting on our website.
    By making a purchase of the Product, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this refund policy. If you do not agree with any part of this policy, please refrain from purchasing the Product.
    For any questions or concerns regarding this refund policy, please contact us at ********************************************

     

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    M L

    Business Response

    Date: 01/30/2023

    We are replying to case #********.

    The landing page the customer bought off of was this link below: 


    We have made it more clear that there is a subscription with the penalty box so we have no more problems with consumers moving forward.

    We also do not have the credit card stored, stripe stores the credit cards as a third party processor. We have deleted this customer from the stripe account and refunded this customer the $9.95 a month from october to december.

    Thanks,

    Kris 
    PBF President

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Penalty Box in September 2020 at full price and never agreed to any recurring subscription. In each August and September 2022 I was charged $9.95 on the card I used to buy the product back in September 2020. I emailed customer support asking to cancel any subscription they have me on (that I never agreed to) and to refund the two amounts charged. They responded within 15 minutes saying they would cancel the subscription but now will not respond to my repeated requests for refund of the two $9.95 charges which were fraudulently placed on my card 2 years later. Do not buy from this business! They will save your card information and fraudulently charge it years later.

    Business Response

    Date: 01/30/2023

    We are replying to case #********.

    This customer must have had a yearly membership which could have been stated more clearly at time of purchase. We have refunded this customer any recurring charges and deleted them from our payment gateway database.

    Thanks,

    Kris 
    PBF President

Penalty Box Training is NOT a BBB Accredited Business.

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