Reviews

Review Details

• Review fromRev. Charles

  Date: 06/03/2023

  1 star
  ********************* sent an inexperienced tech to check the a/c unit, his job was to open the vents and change 2 A/C filters for summer use. The tech came in unprepared, I did him a favor by opening the vents in all the rooms, He did NOT bring any a/c filters! (I had to buy 2 different AC filters from ************ My sister asked him to please review the furnace, which he did, then he told me there was a water leak on the floor in the boiler room, IT WASN'T there before! The tech claimed The leak was coming from a crimped elbow joint that a previous plumber, from a different company, had put in. BULL! I keep my tools in that room, I go in there quite frequently, I NEVER noticed any leaks! I sing in the garage daily, about 9 ft away from the boiler room.I have expensive amplifiers and recording equipment, IF I had any indication there was a leak n the Furnace room, I would have had it corrected prior to this employee "discovering" it. I had an appointment that evening, I got home at 9:00 pm, I immediately went to inspect the leak, most of the wooden floor was wet, I immediately got some bath towels, and I had to get on my knees, to get under the furnace, from that p.o.v. I saw where the leak was coming from, It was from the flush valve. I mopped up the floor and I put a vinyl shoe box to contain the leak. The following day I made a complaint to the company, The rude operator told me, the tech told her, the floor was wet and the towels were there when he was in the boiler room. A bold-faced LIE!I told the phone oper. "I wouldn't pay the bill" and she replied,"then don't". I wrote 2 follow-up letters, no replies. I want an apology, for taking the techs word vs. ours. We have NO reason to lie. What about my time? I worked for 2 hrs. to soak up the ****** am 80, my arms and knees hurt for the next few days.