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Business Profile

Reptiles

Reptile Kingdom

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a snake from these people on 10/01/23 at a reptile expo. The snake acted weird since bringing him home and had issues from the beginning. Regurgitated his food and refused to eat. Contacted the business and they gave us tips to get him to eat. Nothing worked. Now, 17 days after bringing him home we found him dead in his enclosure. We contacted the business who showed no sign of sympathy and offered to give us half of what we spent to put towards a new snake. They stated they have a policy of 7 days for the life of the animal from purchase. However, no mention of this at the expo, no signage at the expo displaying this information and stated nowhere in the digital receipt received for purchasing. We also would not feel safe or comfortable buying another reptile from them purely based on the way they handled the phone call. Not once was there even an apology. It was all them trying to say it was our fault and couldnt have been anything wrong otherwise. Meanwhile, we have two very healthy 3 year old ball pythons already and the enclosure was perfect. Clearly a health issue with the snake and this business owner should be ashamed at the way they handled this situation. We want the full refund or we will enter a chargeback with the credit card company. BBB should look further into the business ethics and health and well being of their animals.

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