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Business Profile

Solar Energy Contractors

02 Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

This profile includes complaints for 02 Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

02 Energy has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • 02 Energy

      1555 Route 37 Toms River, NJ 08755

    • 02 Energy

      1333 Route 9 Ste 1 Toms River, NJ 08755-4074

    • 02 Energy

      125 Half Mile Rd Ste 200 Red Bank, NJ 07701-6749

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MAY 2023 Solar panels installed
      MAY 2024 Solar panels not hooked up
      Company will not call us back

      Business Response

      Date: 10/31/2024

      In reference to this complaint, please see the details below.

      The installation agreement (contract) associated with the complainant was held by the company ************ (PSG Energy). 02 BOO INC d/b/a 02 Energy worked closely with PSG Energy in late 2023 and early *************************************************************************************************************** the wake of PSG Energy's shutdown and bankruptcy. While there is no active installation agreement between this complainant and 02 Energy, the company would like to extend the opportunity to review the specifics needs of the complainant to see if there is something that can be done to help. We encourage this customer to communicate with our legal and compliance team and open a case for investigation into possible resolution by calling ************** (ext. 464).

      02 Energy prides itself on customer satisfaction and would like the opportunity to help in any matter where it can.

      Customer Answer

      Date: 11/18/2024


      Complaint: 21716003

      I am rejecting this response because:

      I want to touch base on our complaint.  We received a letter stating it was closed, but we had not received any asking us to respond prior to this letter.

      The message from Business is absolutely fraudulent.  I spoke to someone from Legal, they said they would resolve this.  The only thing they did, made our solar panels useless.  We have tried numerous times to speak to anyone with 02 Energy a d have not heard from anyone I. Almost a year.

      We were told that 02 Energy purchased PSG,and they were to complete all unfinished projects.  That is nothing but a lie.

      We have since found out that the owner of these companies, does this all the time.  No attorney wants to take on suing them since there is no money in it for them.

      Please reopen this case and update BBB with this info, to warn other consumers.


      Thank you,
      ***** ******** &  Marcia 


      Regards,

      ***** *********

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      O2 Energy bought the company PSG who installed my solar system last September. Then the solar system went down February 19 so I tried contacting them ever since but did not get any response at all.

      Business Response

      Date: 10/31/2024

      In reference to this complaint, please see the details below.

      The installation agreement (contract) associated with the complainant was held by the company ************ (PSG Energy). 02 BOO INC d/b/a 02 Energy worked closely with PSG Energy in late 2023 and early *************************************************************************************************************** the wake of PSG Energy's shutdown and bankruptcy. While there is no active installation agreement between this complainant and 02 Energy, the company would like to extend the opportunity to review the specifics needs of the complainant to see if there is something that can be done to help. We encourage this customer to communicate with our legal and compliance team and open a case for investigation into possible resolution by calling ************** (ext. 464).

      02 Energy prides itself on customer satisfaction and would like the opportunity to help in any matter where it can.

      Customer Answer

      Date: 11/13/2024


      Complaint: 21688004

      I am rejecting this response because:

      I just want to update that my complaint is not yet resolved.  I never
      received any communication from the company.



      Regards,

      ********* *******

      Business Response

      Date: 11/14/2024

      As referenced in the last response, we encourage this customer to communicate with our legal and compliance team and open a case for investigation into possible resolution by calling ************** (ext. 464).
      02 Energy prides itself on customer satisfaction and would like the opportunity to help in any matter where it can.

    • Initial Complaint

      Date:02/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint regarding a recent incident involving a solar panel installation service provided by O2/PSG. I am deeply disappointed and frustrated with the lack of response and failure to fulfill their obligations as agreed upon.On Wednesday, October 11, 2023, I entered into an agreement with O2/PSG to install solar panels at my residence. As part of the agreement, I paid a total of $18,880 through a loan processing arrangement. The agreement stipulated that the installation would be completed by the end of December 2023.However, since then, I have encountered numerous challenges in trying to communicate with O2/PSG. Despite multiple attempts to reach out via email and meeting invites, I have not received any response from them. The promised installation deadline of December 2023 has come and gone, yet there has been no progress or communication from the company.Furthermore, when attempting to contact the company responsible for processing the loan, I was informed that O2/PSG is unreachable. This lack of accountability and communication has left me in a precarious situation, as I now owe $18,880 to the loan processing company with no resolution in sight.I feel deceived and taken advantage of by O2/PSG's unprofessional conduct and failure to deliver on their promises. I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to ensure that O2/PSG is held accountable for their actions.As they are knocking the door of every house in the area i'm not sure how big this scam is. I appreciate your attention to this matter and look forward to a swift resolution.

      Business Response

      Date: 11/14/2024

      In reference to this complaint, please see the details below.
      The installation agreement (contract) associated with the complainant was held by the company ************. (PSG Energy). 02 BOO INC d/b/a 02 Energy worked closely with PSG Energy in late 2023 and early 2024 in the wake of PSG Energy's shutdown and bankruptcy. While there is no active installation agreement between this complainant and 02 Energy, the company would like to extend the opportunity to review the specifics needs of the complainant to see if there is something that can be done to help. We encourage this customer to communicate with our legal and compliance team and open a case for investigation into possible resolution by calling ************** (ext. 464).
      02 Energy prides itself on customer satisfaction and would like the opportunity to help in any matter where it can.

    02 Energy is NOT a BBB Accredited Business.

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