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Business Profile

Towing Company

Accurate Towing Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Accurate Towing Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Accurate Towing Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      "Accurate Towing" towed my vehicle out of the ******* parking lot on Route 37 in Toms River, NJ. There is very little signage posted about the parking restrictions except for two signs on either entrances to the parking lot. They are posted next to many other signs, and apparently we are expected to stop, read, and inconvenience all the cars behind us exiting a busy highway to read the "Fine Print." The owner of Accurate Towing, also owns the Parking Lot. So we can get towed at the owner discretion whenever he chooses to because it's his decision? When I first spoke to the towing company on the phone I was told the cost would be "$228." Yet according to the sign, it says Max of $150 for vehicles Light Duty under 6,400 pounds. He one who towed it "Conveniently" called me back and told me $150, after the fact.

    • Initial Complaint

      Date:02/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle a 2010 jeep patriot was towed out of my complex where i live AND it was in a visitor parking spot as it was a new car so i didnt have the sticker yet, even though as per my lease/complex parking rules parking in visitor spaces do not need a parking sticker. Anyway my vehicle is a 4WDAWD car meaning it can only be towed on a flatbed. Any person knows this especially if you work with vehicles EVEN more so when you are a reputable towing service!! Accurate towed aka dragged my vehicle out of my own complex, resulting in now my car not working i had to bring it straight to the mechanic shop after getting it from their lot. Because they towed my vehicle the improper way it immediately became undrivable! I had to have it towed out of their lot straight to shop. Have spent over $1000.00 to try to fix my only vehicle and ended up not being fixable now its just sitting here all because of negligence on their part. I am a single mother and that was my only vehicle to get my children to and from school, and now i am in debt and *******. Its very concerning because shouldnt a tow company know something like that is crucial to the vehicle ? I would really appreciate your help in this matter . This happened December 21,2022. It was towed out of ********************* in ******** ** in a visitor parking spot

    Accurate Towing Service is NOT a BBB Accredited Business.

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