We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transmission

Toms River Transmissions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4-8-2024 ******* Sending emails documents

    Business Response

    Date: 12/13/2024

    Already sent. 

    Customer Answer

    Date: 12/24/2024


    Complaint: 22597642

    I am rejecting this response because:

    I mailed all the emails and a copy of the bad check.i mailed it today Sunday 12/22/24. Thank you for your help .my phone number is ************. Happy Hoildays

    Regards,

    ****** *********

    Business Response

    Date: 12/27/2024

    As stated,  already taken care of.

    Customer Answer

    Date: 01/10/2025


    Complaint: 22597642

    I am rejecting this response because: i did not receive check yet



    Regards,

    ****** *********

    Business Response

    Date: 01/14/2025

    It was sent as stated 

    Customer Answer

    Date: 01/30/2025


    Complaint: 22597642

    I am rejecting this response because:


    I am rejecting this response because: i did not receive check yet

    Regards,

    ****** *********

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September *******, I sent a personal check to Toms River Transmission to purchase a reconditioned transmission. They cashed the check but gave me the run around as to when I would receive the transmission when I contacted them on the shipping date. I waited and contacted them again and they told me they were waiting on parts. I waited several more weeks and still they gave me the same response about waiting for parts. I canceled the order several weeks ago and they told me that they will send a refund check Oct. *******. It is now 11/14/2024 and I have sent them several emails, asking about my refund but I have yet to get the refund check or even a response as to when I will get my refund. Can you contact them and ask them to do the right thing and send me my refund? Thank you.

    Business Response

    Date: 11/29/2024

    On its way.

    Customer Answer

    Date: 11/29/2024


    Complaint: 22558537

    I am rejecting this response because:

    I am waiting for the check to arrive and then clear through the bank. After the bank clears the check for the full refund then I will be able to close the complaint.

    Thank you.


    Regards,

    ***** *******

  • Initial Complaint

    Date:10/17/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 12 months ago I was looking for a transmission found their website they electronically withdrew funds from my account a month went by and I called on it and was told that the valve body was broken there waiting on a new one a month after that I called back to find out what was going on the housing had cracked was told for refund your money waited 4 months called back find out where my money was oh I mailed the check I'll put a stop payment and I'll send one when I get to the post office a year ago

    Business Response

    Date: 10/28/2024

    Already sent.

    Customer Answer

    Date: 11/18/2024


    Complaint: 22437863

    I am rejecting this response because:

    Paid for via email check transmission 4T1004x4. Funds where taking out of my bank account. 30 minutes after placing order. Sent email to ** and he told me 10 days max will have transmission. He said he would refund my money after 3 moths of no building my transmission and sending it to me. Now 5 month waiting on him to mail me a check. Can't get to the post office.

    Regards,

    ******* *******

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a trasmission on6/26 Still wait until 8/01 so canceled order now waiting for refund . They have not replied about refund

    Business Response

    Date: 08/22/2024

    Already sent.

    Customer Answer

    Date: 08/22/2024


    Complaint: 22149825

    I am rejecting this response because:



    Regards,

    *****************************

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a deposit of $1,391 on 3/21/2024. Texted on 3/26/24 was told working on it waiting.Just waiting for two parts to arrive.4/8/24 J.R. texted me converter arrived waiting for output shaft to complete. J.R.texted me a said output shaft is still back ordered. 5/10 J.R said he can cancel the order and send my deposit back. Said he mailed the check to the address that was on the check on 5/10/24. May 21 texted J.R. and said I never received the check.He said he will put a stop payment on the first check and send another from post office with tracking. One lie after the other. Said all he had to do is go the the post office.Never received my deposit back and no transmission.There are more text messages if you need more proof.

    Business Response

    Date: 06/25/2024

    As I stated will send as soon as I get to post office 

    Customer Answer

    Date: 06/26/2024



    Complaint: ********



    I am rejecting this response because:







    Regards,



    ******* *****

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/02/2022 I ordered a transmission for $1300. 11/22/2022 I was told I should receive it the next day. 12/1 I was told there was a problem with a case. 1/18/2023 I asked for a refund. 2/24/23, still getting the run around in a refund.12/36/2023 updated with a new address. No refund still. At this point, I want interest paid by this con man.

    Business Response

    Date: 05/14/2024

    It was already sent. 

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a transmission on 1/4/24, after several weeks I emailed on progress, he said parts are backordered. After several more weeks parts are still on backorder. Next emails he said one part came in. Several more weeks other parts came. After another week I asked on progress he said on installation he broke case and would have to order new one, but also Said if I didn't want to Wait I could email for refund. He said give it another week so I did. So finally after reading BBB complaints I could see this was a scam. So I emailed for refund. He said he sent refund on mail which was 12 days ago.

    Business Response

    Date: 04/24/2024

    Already sent out.

    TRT

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    JR with this business promises a time frame for product you pay for. Then when paid and he ahs cashed the check backs out of every promise he sends via email. Then in email states if you want a refund just say so. When that is done he sends you a refund 25 percent less than paid. Via email he states he will refund your money and never a mention of a restocking fee and this isnt printed on any invoice or any email he sends nor does he state see my website for our refund policy. You cn look on YELP and see he has done this over and over to customers. I just want the $406 he owes me.

    Business Response

    Date: 02/27/2024

    Customer was told time frame was based on parts availability and shipping schedules.  Clearly states all canceled orders prior to 6 weeks is subject to restocking fee. Had he waited he would have received his transmission. 

    TY

  • Initial Complaint

    Date:01/31/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-paid for a transmission $1625.00 5 months ago. after waiting patiently i called to inquire and they stated they were waiting on parts. I continued to wait. After 2 months passed i requested a refund.. check never arrived. I contacted them again and they stated that it must have been lost in the mail and they would stop payment on that one and send another check with tracking. Another month has passed and still no refund. This is obviously a scam and needs to be reported to the local police. I have been defrauded of my hard earned money and my work truck has now been out of service for so long it is affecting my business. I can't afford to purchase another unit right now. After reading other posts here i see this is criminal activity happening over and over.Really sad that nothing has been done to stop this man from taking advantage of others. Additionally his website should be shut down to save others from being victimized as i have.

    Business Response

    Date: 02/01/2024

    It was already sent. He should give it a couple of days to get there.

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1,300 for a transmission and never received the transmission this was in May of this year May 15th 2023 I have never received the refund nor the transmission I'm expecting my $1,300 refund

    Business Response

    Date: 08/28/2023

    Matter was already resolved. 

    Yh

Toms River Transmissions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.