Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  East Wind Consulting LLC was hired to collect and disburse $202,064 to me following the foreclosure of my property in Florida. However, I only received $101,032 back in April 2023. I have been in contact with them since then, and although they have been responsive, they still haven't disbursed the remaining funds. They keep claiming they have instructed the bank to send the money, but it has yet to appear in my account.

  Business Response

  Date: 02/17/2025

  I will note that the person who filed this complaint is ******** ********* and is not the actual client, ********* *****.  This claim was filed by ******** *********, using his own email address.   *********'s email address is: **************@******.** We know this as we have been in contact with ******** at the email address used on this complaint.

  In regard to Mr. *****, We sent two checks totaling the amount referenced above to our client, ********* *****, in 2023. He deposited them in Italy and after a few weeks, MR. ***** ASKED THAT WE PUT A STOP PAYMENT ON THE SECOND CHECK  as they had not posted to his bank account and he was nervous about the full amount getting tied up internationally.  We took this action based solely at the client's direction. The first check did ultimately post into his account, although it took several weeks. At a later date he provided us with bank information and when we had trouble sending the wire, we asked for confirmation of the information he provided us to make sure we had the correct information. Ultimately the client stopped responding. We periodically reached out to ********* throughout 2024 and had yet to hear back from him until late 2024. ******** *********, who identified himself as a friend of *********'s, reached out and stated ********* had been in a terrible accident and that is why we have not heard back from him.  While we have not spoken with ********* directly since, the bank information to where we are sending the money is in his name.  We are going to run a trace which takes some time and are asking for at least until next week to add this information once received to the complaint.

  Customer Answer

  Date: 02/23/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  
  As I mentioned in my previous email, I am assisting ********* *****, a friend of mine. ********* suffered a severe accident in November 2023, which resulted in ***********. To ensure transparency, I have copied him on all my emails to East Wind Consulting.
  I have reviewed East Wind Consulting’s response and do not agree with the following statement as this is not accurate. My communication with East Wind Consulting was until January 10th, 2025 when I informed them that I was opening a complaint with BBB.

  
  EAST WIND CONSULTING STATEMENT: "At a later date, he provided us with bank information, and when we had trouble sending the wire, we asked for confirmation to ensure we had the correct details. Ultimately, the client stopped responding. We periodically reached out to ********* throughout 2024 and had yet to hear back from him until late 2024."

  
  As evidenced in the email chain attached to my original complaint, I confirmed via email to Mrs. M.  that ********* ***** received the $1,000 tracer wire on November 27, 2024. This confirmed that the bank account information were correct and that they could have move forward with transferring the balance of the funds.

  Additionally, as seen in the attached emails, I repeatedly followed up with Melissa to confirm whether the remaining wire transfers had been sent:
  - On December 18, 2024, Mrs. Melissa confirmed that three wire transfers had been made in the amounts of $31,000, $36,000, and $33,032.25.

  - On January 2, 2025, she provided a tracking number for one of the transfers but did not specify the amount.

  - On January 9, 2025, she stated that ********* should receive the funds within a week at the latest.

  - On January 10, 2025, due to growing frustration with the situation, I responded to Melissa stating that if the funds were not received within a week, we would escalate the issue by filing a complaint with the BBB, which I have now done.

  
  If East Wind Consulting has the necessary funds in their account, as I expect they do, processing these wire transfers should not be complicated—especially considering they successfully sent the $1,000 tracer previously.
  For your reference, I have reattached the wire instructions that ********* ***** provided to East Wind.
  I look forward to your response and hope for a swift resolution to this matter.
  Best regards,
  
  
  
  Regards,
  ******** ********* on behalf of ********* *****

  Business Response

  Date: 05/02/2025

  Hello,

  Another wire transaction has been initiated. Please confirm receipt on your end. The transaction reference number is: ****************.

  Thank you,

  Melissa

  Customer Answer

  Date: 05/12/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  As of today, May 12, 2025, ********* ***** has not received the wire transfer in his account.

  At this point, we will refer the case to a collections attorney.
  
  Regards,
  ******** ********* on behalf of ********* *****

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this firm in reference to filing probate paperwork regarding the estate of ****** ****** in August 2022 recently I was speaking with a family member who advised that she had received her probate money from the property sell. I contacted this establishment on September 21, 2024 in regards to my payout. I had to leave about 10 messages for someone to finally return my call when I spoke with. *** ******* the familys contact as she is representing the estate she advised yes there are about five or six of you that never received your payout and Im going to send you a text message so that you can provide all of your banking information and we can send you a direct deposit to my Navy Federal account. I waited about two weeks never received any funds into my account attempted to contact them again via phone call and text message asking have you received all of the necessary information and was it done correctly because still I havent received a deposit from you. The response via text message was and I quote.. Yes Thanks!!! Which made me feel extremely uncomfortable because why are getting upset when this is your job and funds are definitely needed especially are loosing everything from both Hurricane ****** and ******. So I wanted a few days longer still no deposit. So I call her and she tells me these are sent out in batches. I tried to explain to her about the situation that I was in. She advised. Ill send you all of the information via text message of when my funds will be included in one of those batches so that ill know when I will be receiving it, which, of course she never did. I am reaching out to you in this situation because if something belongs to you. It should be received. I am tired of the way. Im being treated via phone call or text message. All I need is your help to please help me secure what belongs to me its not fair. That about 40 or 50 family members have received their payout and I have not. Im trying to rebuild. Please help

  Business Response

  Date: 10/29/2024

  I am writing in response to the letter that was just received today. Yes, we did represent many heirs of the ****** Estate, and as indicated by the complainant most received their funds without issue. I do see where we entered an ACH profile into our banking system for ********** ***** at the beginning of October 2024. I do not see that a transfer has completed.  We do send ACH transfers in batches as it is not a wire transfer. I see we last corresponded with ********** on October 07, 2024. We have not yet reconciled the books for this month and had not yet realized this was outstanding. We are willing to reconcile this however ********** would like. We could initiate a single bank transfer which would provide a confirmation number, after confirming the information we have entered for her online is indeed correct. Alternatively, we could ***** a check with tracking.  I am responding since I am the one in charge of the disbursements and would like to make sure this disbursement gets where it is supposed to. We welcome any response and will await direction.

  Customer Answer

  Date: 10/31/2024

  
  Complaint: 22457560
  
  I am rejecting this response because: I would like for the Business East Winds to deposit the funds into my Navy Federal Account, asap.
  
  
  
  Regards,
  
  ********** *****

  Business Response

  Date: 11/07/2024

  As was offered in my first correspondence, I did set up another electronic transfer. The trace ID is *************** and the external reference is 20241107043000096P1BAAAA00164108457.

  I asked ********** to please confirm receipt at her earliest convenience. Please advise, thank you~ ******* Wind