We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Charter Bus

Starr Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Bus.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I booked a trip for 12/05/2024 for Turkey ************ Lights Holiday and paid $370.00. We both contracted Covid on Friday, 12/13/2024. We are senior citizens, my husband is a frail 84-year-old man, we were both very sick. I called Starr tour and explained our situation and offered to buy trip insurance because I knew we were not going to be well by Sunday 12/15/2024. I was told "no" and they would cancel our trip. As if was, I passed out on Sunday(fortunately it wasn't on the trip) and ended up in the Emergency Room. I requested a full refund because we were concerned about others who may be on the trip, and being Covid positive was unforeseen. We were given a $146.00 refund. We are seeking the full amount which is a balance of $224.00. We are both on a limited income and saddened Starr Tour would not honor our request.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************* Season Opener in ****** Trip (9/3/24 - 9/11/24)Our trip started on a sour note. Our Delta 227 flight to ****** was diverted to *********** at 1:30AM. We were forced to stand in line for 4 hours to receive vouchers and new flight information. Starr Tours unsympathetic response Oh, well youre on vacation! We spent 12 hours in *********** waiting for the next flight to **********The trip delay cost us a day of our 9 day itinerary. We did not get the opportunity to meet our fellow travelers. This is an important part of the trip. Starr Tours should have reorganized the itinerary or issued a refund for the day that we missed. We did not have a Starr Tours guide to accompany us to ******. Further, we did not know that we had to check in at the various airports as a group. The International airport experience navigating through the check in process, security, gate location, customs was horrendous.Our tour of ********* included a soccer museum, mural-lined street and a park. All were lackluster attractions. The only shopping available to us was gift shops and street vendors offering cheap trinkets. A Starr Tours guide would have ensured that we went to better destinations. During our ************** sightseeing tour, we were supposed to have lunch at a great ********************* As it turns out, the restaurant was *******************, a chain restaurant with multiple locations in the ************ area. We travelled > 4500 miles and spent about $6,700 for this trip!!

  • Initial Complaint

    Date:09/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 22, 2022, ****** approached to board on a 5 days trip to ************ with Eyre Tours at 5:30 am. ******'s trip was processed on Friday afternoon based on a customer cancellation. ************ called me to ask if I was still interested in going on the trip. ****** made payment and received her confirmation letter. ****** proceeded to show her confirmation letter. The tour operator refused to accept it. She was going by the instructions given to her, do not let lebron on the bus. Lebron was clueless. Why would a 71 year old lady showed up to the bus stop and not let her board the bus with a confirmation letter? Why? There is no rules indicating that I can not signed for a trip departing on Sunday. Now, I am afraid to travel with ********* bus. No customer should be left behind specially when she had paid for the trip.

Starr Tours is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.