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Business Profile

Countertop Fabrication

Stone Tech Fabrications, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertop Fabrication.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had stone tech out may 22 to install my countertops. The had cut 2 of the pieces incomplete. They were waiting on the big strong men to install the large piece and decided to install the smaller one. When they put the big piece in they broke the smaller one. They came back on May 30th to install and fix everything. I was told it would all be complete that day. This was the second day I waited for 2 hours and they work for over another 5 both days. It didn't happen. They had to chop out my wall to make the new piece fit and I went out side due to the dust and noise, they broke the arm off the big piece . When I came back in the new piece was in place. It was late so they didn't finish. Days after they left my friend noticed that they broke the arm of the big piece .I didn't see because I was outside away from the dust and noice. I have pictures to prove all of what I'm saying. So I spoke to the shop manager. He was not willing to do anything about the broken arm of the countertop. He said it's my sink that's the problem and if that was the case they new I was reusing the old sink. Because they didn't have one with an offset drain. If they couldn't do the job they should have said something during the sale or measuring process. He just wants to leave me with a broken arm,, slap in the missing small piece and the 2 missing backsplashes and call it done. At this point I requested he come get the rest of his countertops back and id like a refund. He said he would call me back tomorrow and that was 2 days ago. I have phones and emailed with no response. I have pictures and text and emails of the entire process. They have worked here for over 10 hours and it's still broken and incomplete. I don't want to be left with a brand new broken countertop. It shouldn't have to be left like they are leaving it. I would like a refund, they can take the countertops that are in out and refund my money so I can start over with a company that knows what they are doing.

    Business Response

    Date: 06/19/2024

    I spoke with our Client.  We concluded that her countertop would be remade as a result of what occurred.  Mrs. ******* is satisfied with getting a new counter which will be installed next week. We will follow up once installed is complete to satisfaction.

    Customer Answer

    Date: 06/27/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,


    ***** *****

Stone Tech Fabrications, Inc. is NOT a BBB Accredited Business.

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