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Business Profile

Event Center

Cure Insurance Arena

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an auto accident on 8/1/24. Today I finally pick up my car from the repair shop. My rental car coverage ended after 30 days. The insurance did not approve the repair for 30 days which delayed the repair shop ordering parts. The car was ready for pick up on 9/25 but the insurance had not issued the claims check. After I filed multiple compliant the adjuster finally sent a copy of the check so I could pick up my car.

  • Initial Complaint

    Date:04/30/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a mutual customer that has a total loss claim neither the customer nor finance company ( **** ******* ** *******) can get ahold of anyone to resolve our payment issue. Several contact attempts have been via phone and email. Date of initial contact 02/05/2024.

  • Initial Complaint

    Date:02/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1.16.23 spent $172.80 on Hot wheel Monster truck tix and pre show (additional ticket 2meet drivers.) tickets were today The pre-show party started at 10a til 11:15a. My family and I arrived at 9:45a Upon checking us in, they scanned our pre-show party ticket and show ticket (which was 12p-2pm). I did not bring my ear protection into the venue bc I asked a worker if the trucks will be revving their engines and he said no. I asked can I leave after the party and before the show to get my ear protection, he said yes. After we had a great time at the preshow party, we went towards the exit to leave. It was approximately 10:35am. The lady in the office asked me where I am going and I told her that I have an hour before the show. I needs my ear protection for my hearing loss/vestibular issues and my kids meds, my husbands special foods bc he is diabetic and has celiac disease. She told me I could not leave or I will be charged again. She got a manager who told me she would allow me to go get the meds/ear protection fast and hold me family hostage bc they werent allowed in again. I read the emails from the venue multiple times, and it did not say anything about not being able to leave the venue between the two events. I told her that and she pointed to a sign that said no reentry. I didnt plan to reenter. I had 2 diffrnt tickets with an hr in between. Who is she to tell me that I cant give my kids their meds in the privacy of our car. She was so rude and even said that I wont be allowed in and a cop will be there. I told her Im a paying customer and you cant hold me hostage to stay and buy lunch. She said we are a business. No where in the confirmation emails did it warn me of this horrible policy to hassle and degrade me (tried to make me feel like I cant read the signs in front of my family). The manager, *****, wasted 25 min. I begged her to allow us to reenter. She allowed me to reenter but it was a terrible struggle and caused me to have much anxiety.

Cure Insurance Arena is NOT a BBB Accredited Business.

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