We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

Hackensack Meridian Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my cousin ************************* to Hackensack ******************* Dec. 22 2023. He was sick and needed tests. The hospital said they needed to take tests. They needed a emergency telephone number so I gave them my cell telephone number. Now they keep calling my telephone number to collect a bill. I called them back in January and told them to remove my telephone number as I am not the person they want to contact. I just took him to the hospital and gave them the telephone number as an emergency number. I gave them his telephone number and address to send the **************** today Feb. 7, 2023 I receive a call from Hackensack Meridian threatening to send me to collection when I don't owe them anything at all. I called them back and again **** of billing told me she would remove my telephone number and get in touch with *******. I want this to stop. I am not responsible for any bills due from him. I was just an emergency telephone number. Please help me get this issue resolved with them. I don't want to be associated with any collection issues ******* has with them. I will no longer give any emergency numbers to this hospital. The last thing I need is a collection agency threatening me when it does not concern me.

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/26/22 my husband was admitted to ER. All medical exams were done and the Dr came and told us that she will release him. We were waiting for the nurse( her name is *****) to come and do the necessary steps . We waited long time as she was busy* meanwhile my husband needed to go to the bathroom urgently. So I went politely and asked her to help him and she said okay!* He still had the needle in his arm and had ********. The side rails for the bed was up and we couldn't put it down. Finally after approx 20 munities later* he had to crawled down from the end of the bed to go to the bathroom! which he could had injured himself . Another 20 munities passed by and she is still somewhere* never returned. finally she comes back and said let me see if the Dr wrote his release. She went and (I'm watching her) towards the nurse's station* but instead of talking to our Dr * she walked to another one and then swung by room in the nurse's station and disappeared for another 15 minutes. in her way back* passing by us but didn't stop! instead went to another patient.. We waited again before I finally decided to go to the nurse's satiation and asked another nurse to please check and see* what seems to be the issue? ( that was around 10:30 pm). That nurse was kind and told us immediately* that Dr already wrote his release!! she apologized and went ahead and did all the necessary steps and we were out in 10 munities . I noticed that she actually was as surprised as we are of *****'s behaviors !!I can't understand why we were ignored and treated with no respect.I honestly know foe a fact* that ***** internally ignored us!I would like your feed back please. Thanks

Hackensack Meridian Health is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.