We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

The Times of Trenton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While I have been successfully paying for my subscription via my bank's online bill pay system for many years, my most recent payment has not been properly credited and my paper delivery has been stopped. I have sent them copies of the proof of payment from my bank for the last two payments, the first of which was properly credited but they have yet to resolve the issue.(For some reason, the paper changed my account number without telling me but several payments were properly credited since that change.)

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 7, 2022 check to times newspaper for $141.00 for home delivery of the paper newspaper. Since keeping track of my delivery problem have not received a newspaper on the following dates: Sept. 21,22,23,25,26,27,28,29. October 1,3,4,5,8,9,10,11,13,14.Have received the paper on the following dates: Sept.24, 30, October 2,6,7,12 I have called every day about my delivery problem with no success. They say that a paper will be delivered but it does not arrive. They claim to credit my account for missing papers. I was told that my credits run until Dec.24. I was told that a manager would contact me to settle the issue. No response either by phone or e-mail.

  • Initial Complaint

    Date:09/28/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are 7 day/week subscribers for home delivery of the paper edition of the Times of Trenton. Since September 15, 2022 we have received the paper only 3 times; once by 7:30 a.m., once at 1:30 in the afternoon, and once at about 3:30 in the afternoon. I have called the customer service line to report the missing paper every time, and have been assured that the paper will be delivered later that day and the carrier will be contacted and the problem resolved. According to the customer service people, there is no way to redirect my call to a district manager, nor for me to contact the company which actually provides the carriers. I have requested a return call from a manager and the carrier company with no result. I have emailed several times laying out the problem and requesting a response; only an automated return email has been received. I have been told that they will credit my account, but have no idea whether or not this has been done. I want my newspaper delivered every morning as contracted for.

The Times of Trenton is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.