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Business Profile

Online Retailer

Boxed.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 3/8 2025 for 136.48. They removed the money from my account on 4/24 . Have sent messages with Boxed web site and email. No response.

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 3/7. My account was charged. I received an email confirmation of the order. I have not received any more information. I have emailed and used their “contact us” page. I just want my money back at this point.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online on 11/22/24 to boxed-memories for a under desk exercise peddlers. I paid $30.48. I had a brief issue placing the order, however I was able to get it to go through. Right after that my credit union contacted me because it showed up as international charge. I told them I just ordered this. I did get an email from the company stating there is an issue, and then they thank me. I have not received my order. I have tried emailing and no response. I have called and I am unable to leave a message. This is a scam. I would like my money back.

  • Initial Complaint

    Date:06/07/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 4/25/23.. after waiting for way too long for the delivery, I tried to track my order on the boxed.com site. There was a message stating they were in bankruptcy but any order placed before a certain date would be shipped, which was my situation.. I never received my order but they surely kept my money. Now, I have no way to get support.. no phone, no email..no service. I will be filing a BBB complaint asap. I am requesting a full refund for an order placed and never received.. $54.69

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged for an item I never received. I made multiple attempts to contact customer service and they are refusing to respond. I either want my money back or be sent the missing product.

  • Initial Complaint

    Date:04/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint for an order that I placed on March 22, 2023 with boxed.com. After almost two weeks I finally received an email from them on April 3, 2023 stating that my order was shipped. The emailed contained two tracking numbers from ***** because my order was coming in two seperate boxes by April 5, 2023. But on 4/5/23 I only received one box only some of the items that I ordered. My whole order was $120. I only received 5 of the 14 items that I ordered which only amounted to about $40 of my total order. I checked the tracking for the other box on ***** and saw that I was suppose to get the second box the next day which would have been April 6, 2023. But then on 4/6/23 I get an email stating the box was delivered in **********. So I called ***** and was told that my package was delivered back to boxed.com because of some sort of damage. I've never had so much trouble receiving a package from any other company. I emailed boxed.com about this matter. I haven't heard from them with a resolution to this issue. I'm not very confident that they'll respond to me or even try to replace or refund me for the items that I didn't receive. They need to be held accountable for their very poor customer service. It's clear they don't care about or value their customers.

  • Initial Complaint

    Date:07/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a trial run for 30 days my trial is up tomorrow, I'm trying to cancel I've emailed 2 times now and no response, even though it says I cancel anytime through email only? They need a customer service number where I can call and get an immediate cancelation..

Boxed.com is NOT a BBB Accredited Business.

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